Customer Care Advisor Contract

1 month ago

United Kingdom Incora Full time

Customer Service Representative - Lachine, Montreal Our Incora Story is really taking off – we’d love you to join us for the journey.
We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative
The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests.
~·Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
~·Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
~·Provide LTA contract administration support, as assigned
~·Prioritize orders based on urgency of product needed, specifications, and shipping and delivery
~ Reports To Manager, Sales Supervisor, Customer Service EEO - Administrative Support Worker
~ it is not a contract, expressed or implied.
~ Process daily release orders system and verify against contract to ensure information is correct.
~ Understand and ensure proper quality flow downs are in place for contract review.
Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating.
Assist in issuing shopping and inventory locator service requests.
Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders.
Perform ad hoc projects and tasks (as assigned)
Attend department or company sponsored training or meetings, as required.
1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
~ Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.
Family friendly policies such as 2 weeks paid parental leave.
We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
Employer paid Group Life Insurance at 1x salary, STD, and LTD.
Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
Very importantly we want to be with you to help your career take off and become part of the Incora Story
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
IncoraTM is a leading, global provider of innovative supply chain solutions. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

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