Customer Training Support Advisor

4 weeks ago

United Kingdom Reed- UNLIMITED Full time €23,500

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.
Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team.
Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Hachette UK Distribution is part of the Hachette UK publishing group.
On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:

~ Preparing and processing orders/claims received from customers and publishers


~ As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.
Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.
Do you strive to provide outstanding service with a personal touch? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.
Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being 'best in class’ in our industry.
You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.
Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.
Our people are our greatest asset and our benefits reflect this.
33 days annual holiday including Bank Holidays
a reward programme giving discounts, savings and cash back at numerous retailers
generous discounts on books we publish
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Cycle to Work scheme
DSE eye care vouchers
a wide-ranging training library
many employee networks to join
free onsite parking
free tea and coffee
Burrito van, Pie van, Ice Cream van, Staff Party
Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam
We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
Closing date - 17th January 2025

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