Reed- UNLIMITED | Customer Service Advisor
5 days ago
Who we are and what we do:
We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.
Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team.
Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Hachette UK Distribution is part of the Hachette UK publishing group.
What you’ll be doing:
On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:
-
Proactively liaising with both customers and publishers to maintain a first class working relationship
-
Preparing and processing orders/claims received from customers and publishers
-
Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time
As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.
Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.
Who we are looking for:
Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.
Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being 'best in class’ in our industry.
Are you interested? Then read on to find out more
You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.
It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.
What we offer:
Our people are our greatest asset and our benefits reflect this.
Therefore, we offer an extensive list of benefits that include:
-
33 days annual holiday including Bank Holidays
-
a reward programme giving discounts, savings and cash back at numerous retailers
-
generous discounts on books we publish
-
Pension Plan and Life Assurance schemes
-
Company enhanced family policy including maternity, paternity and shared parental
-
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
-
Cycle to Work scheme
-
DSE eye care vouchers
-
a wide-ranging training library
-
development programmes including mentoring
-
many employee networks to join
-
free onsite parking
-
free tea and coffee
-
Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party
-
Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam
Our commitment:
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
We will notify all candidates of the outcome of their application.
Salary - £23,500 per annum
Closing date - 17th January 2025
-
Reed- UNLIMITED | Customer Service Advisor
5 days ago
united kingdom Reed- UNLIMITED Full timeWho we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply...
-
Reed- UNLIMITED | Customer Service Advisor
2 weeks ago
united kingdom Reed- UNLIMITED Full timeJanuary start, and hybrid working available. We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role....
-
Reed- UNLIMITED | Customer Service Advisor
2 weeks ago
united kingdom Reed- UNLIMITED Full timeJanuary start, and hybrid working available. We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role....
-
united kingdom Reed- UNLIMITED Full timeFlexible Working Options Hybrid Working Join our fantastic Customer Service team… JOB TITLE: Senior Customer Service Advisor SALARY: £24,539 LOCATION: Belfast HOURS: Full Time (35 hours) WORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pmMaximum of 5 out of 7 days (based on a Monday-Sunday week)Maximum of 25%...
-
united kingdom Reed- UNLIMITED Full timeFlexible Working Options Hybrid Working Join our fantastic Customer Service team… JOB TITLE: Senior Customer Service Advisor SALARY: £24,539 LOCATION: Belfast HOURS: Full Time (35 hours) WORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pm Maximum of 5 out of 7 days (based on a Monday-Sunday week)...
-
united kingdom Reed- UNLIMITED Full timeWORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pm Maximum of 5 out of 7 days (based on a Monday-Sunday week) Maximum of 25% weekend days over a 4 week period START DATE: 3rd February 2025 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently...
-
united kingdom Reed- UNLIMITED Full timeWORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pmMaximum of 5 out of 7 days (based on a Monday-Sunday week)Maximum of 25% weekend days over a 4 week period START DATE: 3rd February 2025 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking...
-
Reed- UNLIMITED | Recovery Driver
7 days ago
united kingdom Reed- UNLIMITED Full timeFed up of chatting to parcels and looking for the Job Satisfaction you’re missing? Join The AA. As our Roadside Recovery Driver, you’ll go the extra mile for our members. You could be the first person to arrive on scene or be called upon to assist our mechanics when they need you. You’ll be there for the next stage in your members journey and get their...
-
Reed- UNLIMITED | Quality Inspector
2 weeks ago
united kingdom Reed- UNLIMITED Full timeLocation: [South London/Kent/Surrey/Sussex/Berks] Hill Group are are looking for a dedicated Quality Inspector to join our team and ensure the highest standards are met across our projects, responsible for covering our Southern region. About Us: At Hill, we pride ourselves on delivering high-quality homes that exceed our customers' expectations. We are a...
-
Reed- UNLIMITED | Quality Inspector
2 weeks ago
united kingdom Reed- UNLIMITED Full timeLocation: (South London/Kent/Surrey/Sussex/Berks) Hill Group are are looking for a dedicated Quality Inspector to join our team and ensure the highest standards are met across our projects, responsible for covering our Southern region. About Us: At Hill, we pride ourselves on delivering high-quality homes that exceed our customers' expectations. We are a...
-
united kingdom Reed- UNLIMITED Full timeFed up of chatting to parcels and looking for the Job Satisfaction you’re missing? Join The AA. As our Roadside Recovery Driver, you’ll go the extra mile for our members. You could be the first person to arrive on scene or be called upon to assist our mechanics when they need you. You’ll be there for the next stage in your members journey and get...
-
Reed- UNLIMITED | Technical Services Manager
5 days ago
united kingdom Reed- UNLIMITED Full timeOur University Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and...
-
Reed- UNLIMITED | Technical Services Manager
5 days ago
united kingdom Reed- UNLIMITED Full timeOur University Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and...
-
Reed- UNLIMITED | Customer Service Service
3 weeks ago
united kingdom Reed- UNLIMITED Full timeWho Are H&H? H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales. With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and...
-
Reed- UNLIMITED | Customer Service Service
3 weeks ago
united kingdom Reed- UNLIMITED Full timeWho Are H&H? H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales. With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and...
-
united kingdom Reed- UNLIMITED Full timeAs the HR Shared Services Manager at Hill Group UK, your role will be instrumental in shaping and delivering efficient, effective and customer-orientated HR operations and services. This role will be responsible for the end-to-end management of all employee lifecycle processes, ensuring data accuracy and integrity identifying process improvements and...
-
united kingdom Reed- UNLIMITED Full timeAs the HR Shared Services Manager at Hill Group UK, your role will be instrumental in shaping and delivering efficient, effective and customer-orientated HR operations and services. This role will be responsible for the end-to-end management of all employee lifecycle processes, ensuring data accuracy and integrity identifying process improvements and...
-
Reed- UNLIMITED | Mobile Vehicle Technician
4 days ago
united kingdom Reed- UNLIMITED Full timeMobile Vehicle Technician Better hours, better pay, join the AA. Enjoy work-life balance with weekday shifts covering hours between 8am and 8pm with overtime available on the end of your shift and on Saturdays. The role of a Service Maintenance and Repair Technician is multifaceted and impactful, and due to a successful year we are expanding the team. You...
-
Reed- UNLIMITED | Support Worker
5 days ago
united kingdom Reed- UNLIMITED Full timeSupport Worker Salary: £32,434 per annum Contract: Fixed term until 28/04/2025 Hours: 37.5 per week Location: City of London Closing date: 05/01/2025 Interview date: 17/01/2025 Ref SWCMIST - 1224 Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as a Support...
-
Reed- UNLIMITED | Support Worker
5 days ago
united kingdom Reed- UNLIMITED Full timeSupport Worker Salary: £32,434 per annum Contract: Fixed term until 28/04/2025 Hours: 37.5 per week Location: City of London Closing date: 05/01/2025 Interview date: 17/01/2025 Ref SWCMIST - 1224 Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach...