Reed- UNLIMITED | Customer Service Advisor
1 day ago
January start, and hybrid working available.
We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department.
You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You'll receive in-house training and work across the business to be able to help clients with complex operational, investment-based or pensions and retirement-based queries.
This role would suit someone who has experience in service-related roles, and who is looking to develop their professional career in Financial Services and Wealth Management.
This role is the first step to develop your career in a Bristol-based FTSE listed Wealth Management company. You will join our tailored training programme that involves side-by-side coaching, interactive workshops on HL's products & services, the systems we use and much more.
Testimonial from Archie who has been recently promoted to Team Leader. "I have benefited from both the in-house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications. There is a clear progression path internally and resources are made easily available to plot your own career journey yourself. One unexpected benefit is the ability to gain mentorship from another member of the company with great experience and tutorship that they are happy to share."
Charlie who has been promoted to Head of Pension Helpdesk. "Starting my career at HL's Helpdesk was a fantastic opportunity for me. It allowed me to gain a comprehensive understanding of our business, products, clients, and the broader financial landscape. The skills and knowledge I acquired during my time on the Helpdesk propelled my progress across various departments."
Salary
Starting salary from £24,610 full-time (37.5 hours), permanent contract
What you'll be doing
Your responsibilities for this role are:
-
Helping clients make the most of their money and improve financial resilience for them and their families
-
Solving client queries on HL's investments, products and services by phone, email or virtual chats
-
Delivering a tailored, professional, empathetic, and outstanding level of service at every interaction
-
Working collaboratively with other teams within the business and external companies
-
Supporting the team's risk and control activities to ensure good client outcomes and risk management culture
About you
We invest in our teams - we don't require you to have a background in financial services. A successful candidate must:
-
Possess a growth and learning mindset
-
Be ambitious and resilient
-
Thrive under pressure
-
Be results driven, motived by performance
We are looking someone who is able demonstrate ability in the following areas:
-
Communication skills such as answering calls and responding to clients' emails
-
Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines
-
Have a collaborative approach to work, willing and able to work with other team members to complete tasks
-
Organised approach with the ability to prioritise tasks and workload effectively
-
Able to use MS office (Outlook, Word, Excel)
Interview process
In-person assessment centre including interview and tasks. A great opportunity to visit our central office and see what it's like to work here.
Working Schedule
This role is based in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm, you will have a rota within these hours.
We support hybrid working once you have successfully completed your training and have passed your probation.
Why us?
We're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save and invest with confidence.
We believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Please note, we are unable to provide employment sponsorship to candidates.
-
Reed- UNLIMITED | Customer Service Advisor
16 hours ago
united kingdom Reed- UNLIMITED Full timeJanuary start, and hybrid working available. We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role....
-
united kingdom Reed- UNLIMITED Full timeFlexible Working Options Hybrid Working Join our fantastic Customer Service team… JOB TITLE: Senior Customer Service Advisor SALARY: £24,539 LOCATION: Belfast HOURS: Full Time (35 hours) WORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pm Maximum of 5 out of 7 days (based on a Monday-Sunday week)...
-
united kingdom Reed- UNLIMITED Full timeFlexible Working Options Hybrid Working Join our fantastic Customer Service team… JOB TITLE: Senior Customer Service Advisor SALARY: £24,539 LOCATION: Belfast HOURS: Full Time (35 hours) WORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pmMaximum of 5 out of 7 days (based on a Monday-Sunday week)Maximum of 25%...
-
united kingdom Reed- UNLIMITED Full timeWORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pmMaximum of 5 out of 7 days (based on a Monday-Sunday week)Maximum of 25% weekend days over a 4 week period START DATE: 3rd February 2025 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking...
-
united kingdom Reed- UNLIMITED Full timeWORKING PATTERN: Flexible Mixed Start times between 7am and 1pm and end times between 3pm and 9pm Maximum of 5 out of 7 days (based on a Monday-Sunday week) Maximum of 25% weekend days over a 4 week period START DATE: 3rd February 2025 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently...
-
Reed- UNLIMITED | Quality Inspector
12 hours ago
united kingdom Reed- UNLIMITED Full timeLocation: [South London/Kent/Surrey/Sussex/Berks] Hill Group are are looking for a dedicated Quality Inspector to join our team and ensure the highest standards are met across our projects, responsible for covering our Southern region. About Us: At Hill, we pride ourselves on delivering high-quality homes that exceed our customers' expectations. We are a...
-
united kingdom Reed- UNLIMITED Full timeFed up of chatting to parcels and looking for the Job Satisfaction you’re missing? Join The AA. As our Roadside Recovery Driver, you’ll go the extra mile for our members. You could be the first person to arrive on scene or be called upon to assist our mechanics when they need you. You’ll be there for the next stage in your members journey and get...
-
Reed- UNLIMITED | Customer Service Service
1 week ago
united kingdom Reed- UNLIMITED Full timeWho Are H&H? H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales. With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and...
-
Reed- UNLIMITED | Customer Service Service
1 week ago
united kingdom Reed- UNLIMITED Full timeWho Are H&H? H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales. With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and...
-
united kingdom Reed- UNLIMITED Full timeAs the HR Shared Services Manager at Hill Group UK, your role will be instrumental in shaping and delivering efficient, effective and customer-orientated HR operations and services. This role will be responsible for the end-to-end management of all employee lifecycle processes, ensuring data accuracy and integrity identifying process improvements and...
-
united kingdom Reed- UNLIMITED Full timeAs the HR Shared Services Manager at Hill Group UK, your role will be instrumental in shaping and delivering efficient, effective and customer-orientated HR operations and services. This role will be responsible for the end-to-end management of all employee lifecycle processes, ensuring data accuracy and integrity identifying process improvements and...
-
Reed- UNLIMITED | Locksmith | united kingdom
7 days ago
united kingdom Reed- UNLIMITED Full timeFCDO Services Locksmith £31,657.00-plus location allowance of £5000 for London. Excellent benefits, overtime and expenses cover, and the opportunity to earn extra on 22 week overseas deployments At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages...
-
Reed- UNLIMITED | Locksmith | united kingdom
1 week ago
united kingdom Reed- UNLIMITED Full timeFCDO ServicesLocksmith£31,657.00-plus location allowance of £5000 for London. Excellent benefits, overtime and expenses cover, and the opportunity to earn extra on 22 week overseas deployments At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide,...
-
united kingdom Reed- UNLIMITED Full timeLocation: Boston Spa / St Pancras Hours: Permanent - Full time Grade: B Salary: £30,450 (BSP) / £33,600 (STP) The British Library is one of the world’s most significant research libraries, holding a vast collection of material, which is used by people from all over the world. This presents us with a complex variety of contractual relationships...
-
united kingdom Reed- UNLIMITED Full timeLocation: Boston Spa / St Pancras Hours: Permanent - Full time Grade: B Salary: £30,450 (BSP) / £33,600 (STP) The British Library is one of the world’s most significant research libraries, holding a vast collection of material, which is used by people from all over the world. This presents us with a complex variety of contractual relationships and...
-
united kingdom Reed- UNLIMITED Full timeDelivery Driver Park Royal, London Join Ocado Logistics. We’re always on the move! We're looking for friendly drivers who are proud to deliver outstanding customer service. Day-to-day you’ll be ensuring customer orders arrive safely and with a smile. It’s a vital job that involves being out on the road whatever the weather. In return, we provide...
-
united kingdom Reed- UNLIMITED Full timeJoin Ocado Logistics. We’re always on the move! We're looking for friendly drivers who are proud to deliver outstanding customer service. Day-to-day you’ll be ensuring customer orders arrive safely and with a smile. It’s a vital job that involves being out on the road whatever the weather. In return, we provide pre-planned route maps and pre-loaded...
-
united kingdom Reed- UNLIMITED Full timeOptical Support is a highly reputable company specialising in the engineering,design, manufacture, sales, service and rental of camera stabilisationequipment in the Motion Picture Film and Television Industry. In parallel wehave a highly skilled motion picture and stills camera lens, wireless focussystem and camera stabiliser/ Steadicam support and service...
-
united kingdom Reed- UNLIMITED Full timeOptical Support is a highly reputable company specialising in the engineering,design, manufacture, sales, service and rental of camera stabilisationequipment in the Motion Picture Film and Television Industry. In parallel wehave a highly skilled motion picture and stills camera lens, wireless focussystem and camera stabiliser/ Steadicam support and service...
-
united kingdom Reed- UNLIMITED Full timeJob Title: Mortgage & Protection Administrator Reporting to: Administration Manager Purpose of the Role:Provide efficient administrative support to advisers, ensuring applications for mortgages, protection, and general insurance are processed accurately, promptly, and compliantly. Key ResponsibilitiesGeneral Duties: Maintain a professional image to uphold...
