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Technical Support Manager

4 months ago

United Kingdom Loftware Full time

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.
Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.

We are looking for a Technical Support Manager to join our global Technical Support team. This person can be located in EMEA or APAC.

Qualified candidates are experts in technical support with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. Position reports to: Director, Technical Support, Global
Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.
Consistently coach and provide actionable feedback to promote career development while maintaining support standards.
Participate in the hiring and onboarding process to continue growing the support team.
Cultivate a culture of engagement, ongoing learning, and high performance.
2+ years experience leading customer support teams in the tech or SaaS space.
~5+ years of customer support leadership or technical support leadership.
~ Experience hiring and training new employees. Supports a culture that celebrates wins, encourages autonomy, ownership, and transparency.


This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
We offer comprehensive training to all employees and place an emphasis on employee development