Hospitality Sales Manager, Arts

We’re looking for a driven and experienced Sales Manager to join our team, focusing on selling premium hospitality experiences across six of IMG’s flagship events within our Arts & Entertainment and Tennis portfolio. IMG’s Hospitality Department is unlike any other, responsible for delivering outstanding experiences and generating revenue across some of London’s most iconic events. With a diverse range of live experiences spanning music, sport, culinary, and festive events, our team curates unforgettable hospitality moments for a wide variety of audiences. Our Current Portfolio Includes Summer events: Giorgio Armani Tennis Classic, Taste of London, Hampton Court Palace Festival, and Blenheim Palace Festival Winter events: Hyde Park Winter Wonderland and Glide at Battersea Power Station Year-round experience: Lift 109 at Battersea Power Station This is a 360° sales role encompassing lead generation, proactive sales, client account management, and hands-on delivery of hospitality at events. From Michelin-star dining packages at the Giorgio Armani Tennis Classic to bespoke Christmas party packages at Hyde Park Winter Wonderland, no two days are the same The Ideal Candidate Will Have a genuine passion for live events and hospitality sales Bring at least 3/4 + years of proven sales experience, ideally in events, hospitality, or a related industry Thrive in a fast-paced, client-focused environment Experience in managing and leadership Be confident managing the full sales cycle and building strong, lasting client relationships This is an exciting opportunity to join a dynamic and high-performing team, working on some of the UK’s most loved events. Key Responsibilities And Accountabilities Maximise all potential revenue to achieve/exceed event targets. Ability to meet deadlines and work under pressure. Achieve and maintain high activity (over 40 dials a day – 5 effective calls) Achieve agreed weekly and monthly sales targets Manage a sales team to ensure team targets are hit for each event Arrange and attend meetings with potential new clients Proactively lead source from all other mediums Manage, develop and manage sales database including record of key contacts and sales communication Work closely with members of the sales team to develop ideas and approaches Report on sales activity and sales results on demand Contribute ideas to develop the event – read industry press, exploit knowledge to spot new opportunities. Ability to manipulate/translate visitor-marketing strategies/plans into exhibitor sales benefits. Maintain and update floor plan/sales sheets Ability to write sales mailers to the database Liaise with other internal departments/functions – marketing, operations, conferences, accounts, PR etc. Ability to act confident and articulate in meetings and at networking events Ensure re-booking process is implemented to achieve required targets Retain integrity of events by adhering to set processes and maintaining high yield Develop an in depth understanding of the market landscape Contribute ideas to develop the event – read trade press, knowledge to spot new opportunities Execute a consistent and well thought out sales communication schedule Able to take a brief, manage your own agenda and deliver on it without the need for reminders Ensure all agreed processes are adhered to and implemented with excellent attention to detail Create a customer care programme to maintain strong relationships, ensure excellent on-site delivery, and drive show loyalty Key Results Areas All personal targets are achieved and exceeded Manage members of the sales team to ensure their targets are met (weekly, monthly, and yearly) All lead show targets are achieved and exceeded All communication is answered within the agreed timeframes All clients have a dependable and personal service All development responsibilities are delivered to set performance targets You are an active contributor to the entire sales team Creative thinker, able to enhance the event content through unique ideas and develop sponsorship-level client relationships Comprehensive knowledge of the campaign with weekly and monthly accurate sales forecasting You will have the following strengths Demonstrable/established experience in sales/ event sales High IT competency; knowledge and experience of all Microsoft Office programmes Excellent telesales experience and results Experience in sales planning Experience in managing sales teams Organised with high attention to detail Excellent communication skills, both written and verbal Commercially aware yet customer-focused Able to work and deliver under pressure Ability to deliver results through others Initiative and solution-led thinking Working Conditions The work location is Chiswick Park, London. This is a permanent contract. Working hours are 9-5 pm. Occasional weekend work where you may be required to travel to events, such as Taste of London or Hampton Court Palace Festival. Occasional outside of event travel, there will be a requirement to travel for meetings as part of the role.