Operations Manager

5 days ago


Milton Keynes Buckinghamshire, United Kingdom Alchemy Global Talent Solutions Full time

Are you an experienced Operations Manager ready to take ownership of day-to-day performance across a fast-paced hospitality environment? This role offers the opportunity to lead teams, enhance guest experience, and drive commercial success within a well-established organisation. Key Responsibilities: • Oversee daily operations across front-of-house and back-of-house functions • Ensure consistent delivery of high-quality guest service standards • Lead, mentor and develop operational teams to maximise performance • Manage staffing levels, scheduling and workforce planning • Oversee health, safety and compliance across all operational areas • Support budgeting, cost control and operational efficiency improvements • Work closely with senior management to deliver service, revenue and quality targets • Resolve escalated guest issues and maintain strong customer satisfaction • Implement process improvements to enhance service flow and productivity • Coordinate with suppliers, contractors and internal support functions Skills & Experience: • Proven operational management experience within the hospitality sector • Strong leadership skills with the ability to motivate and develop teams • Excellent organisational and problem-solving capabilities • Confidence in managing budgets, costs and operational KPIs • Ability to work in a dynamic, customer-centric environment • Strong communication skills and a proactive, hands-on approach What is on Offer: • Competitive salary and benefits package • Opportunity to influence operational strategy and service delivery • A supportive, collaborative working environment • Clear pathways for career progression


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