New Business Operations Manager

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success . We show up with curiosity and energy, always striving for better. 🤝 We focus on impact, helping our customers, colleagues, and communities succeed. As New Business Operations Manager you will be responsible for managing the completions team, ensuring credit-approved deals progress efficiently through to drawdown. You will drives performance, execution, and service delivery, ensuring SLAs are met and customer outcomes are consistently high. This role supports the Head of Operations and COO in project delivery and system and process enhancement initiative. Drive team performance against SLAs and KPIs, maintaining a high-energy, execution-focused culture. Ensure strong collaboration with Lending Managers, Underwriters, Legal and Compliance to deliver a seamless customer experience. Manage relationships with solicitors and valuers, ensuring service quality and adherence to SLAs. Oversee the completion of KYC and AML checks, ensuring compliance within regulatory standards and internal procedures. Complete credit searches and manage the team responsible for loan data entry. Support testing and enhancement of operational systems. Ensure all activities are compliant with regulatory requirements and internal policies. Corporate Responsibilities Read and follow all relevant company policies and procedures Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role Minimum 8 years’ experience in financial services, with strong knowledge of lending products and onboarding processes. Proven leadership experience, with a track record of driving team performance and meeting operational targets. Strong understanding of KYC and AML requirements within lending operations. Proficient in using operational systems and technology to manage workflows and maintain data integrity. At Recognise Bank , we're building more than a bank — we’re creating a culture where people feel empowered to make a difference #128161;, Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work. #Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world. #Learning & Development – Tailored training and support to grow your skills and achieve your professional goals. #Hybrid Working – To support your work-life balance, we offer a hybrid working model with 4 days in the office and 1 days remote. #Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy. #Enhanced Pension Scheme – Helping you plan and save for a secure future. #Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments. #Discretionary Company Bonus – Rewarding your contribution to our shared success. We celebrate diversity and are committed to creating an inclusive environment for all employees.