Senior Account Director, Commercial
1 month ago
Role: Enterprise Account Director • Company: UK's Leading Consulting, Transformation and Digital Services Business (Hire Train Deploy Sector)
• Ideal Candidates will have a track record and evidence of successful individual achievement within Hire / Train / Deploy, Total Talent, Perm, Contingent, RPO or MSP and Solution Sales (statement of work, employed resource or graduates).
As digital transformation, cloud adoption and the emergence of new technologies is accelerating, the digital skills gap is growing and becoming even more of an issue for industry. Our client helps many of the world’s leading companies to build their tech and digital skills capabilities.
The Customer Growth Director (CGD) is a senior level position holding overall responsibility for Growth, business development and new sales within their designated market sector and the key interlink between sales, service delivery and account management. The CGD will be responsible for hitting business plan across the portfolio of customers within their sector which will consist of new customers, expansion of services within existing customers and the origination of new tenders and RFI’s. They will be required to take a lead in the sales process from contact, qualification, RFP response business case build, due diligence through to deal closure. The CGD will be expected to assist in the definition and creation of Service Value Propositions to ensure that we creative robust workforce solutions that are designed and developed to meet the needs of our customers.
Working in collaboration with the sales team to become SMEs within their designated sector(s), developing a sales strategy to win new clients, targeting both transactional and strategic sales
Working with the Customer Experience team to deliver and grow existing accounts with overall responsibility for the service delivery and customer relationships
Support the Customer Experience team with monthly and quarterly customer review meetings as well as the creation and updating of Account Plans
Networking and building customer relationships at C-Suite level, HRDs and procurement in order to position as strategic partners, ensuring we achieve and exceed customer expectations
As part of the Senior Management Team, the CGD will drive best practice, collaboration and values within the team, supporting junior members and inspiring others to succeed
Responding to RFIs, tenders and new business opportunities, utilising salesforce to track all opportunities until closure.
Providing regular reporting (monthly/quarterly) to the SLT on existing customer growth, new customer opportunities and sales strategy progress
Supporting marketing to develop collateral and content to be used on social media and campaigns
Working with internal finance and commercial teams to ensure solutions are properly costed at acceptable margins and that Ts and Cs are in line with business requirements
Track record and evidence of successful individual achievement within Total Talent, Perm, Contingent, RPO or MSP and Solution Sales (statement of work, employed resource or graduates).
Good financial and commercial skills with an understanding of contractual risk and financial modelling.
Office 365 (Excel/PPT/Word), LinkedIn Sales Navigator, Salesforce
Understanding of IT Infrastructure and Software Development terminology and languages
Understanding of Engineering and software architecture design role principles / industry standards
Understanding of business change processes and transformation industry standards
Experience of working with technology manufacture, IT consultancies and technology solutions organisations Academic and Professional Qualifications
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