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Senior Service Delivery Manager
2 months ago
Service Delivery Manager
My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and streamline operational efficiency.
My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement.
Lead and manage service delivery teams across locations, including service desk operations.
Develop and enforce standardised procedures for consistent service delivery.
Regularly monitor and analyse performance metrics to identify areas for improvement.
Maintain accurate documentation of service processes and procedures.
Build strong customer relationships, ensuring a high level of satisfaction.
Provide training opportunities for team members to support their professional growth.
Minimum 5 years of experience in service delivery management or similar roles.
Proven track record managing service desks across multiple sites.
Strong leadership, communication, and team management skills.
Proficient in support software, with expertise in SLA management and performance analysis.
Analytical abilities for interpreting performance data and conducting root cause analysis.
ITIL Certification
Familiarity with POS/EPOS systems and experience in QSR/Retail solutions
If you’re a dedicated Service Delivery Manager with a passion for optimising service performance, we would love to hear from you
