Service Delivery Manager

1 day ago

Hemel Hempstead, United Kingdom Vector Resourcing Full time

5 days a week on site in Hemel Hempstead


Job Profile

We are looking for a dynamic Service Delivery Manager to lead and optimise service delivery across multiple locations. This role focuses on ensuring consistency, quality, and high performance within the service desk and support teams. Based in Hemel Hempstead with travel to Manchester, this is a fully office-based position.


Responsibilities

  • Lead and manage service delivery teams across multiple sites.
  • Oversee daily operations of service desks, ensuring timely resolution of customer issues.
  • Monitor service performance to maintain compliance with SLAs and OLAs.
  • Develop and implement standardised processes for consistent service delivery.
  • Act as the primary escalation point for customer issues, ensuring swift resolution.
  • Analyse performance metrics to drive continuous improvement.
  • Prepare detailed reports on service desk performance and trends.
  • Foster team collaboration, morale, and professional development.
  • Conduct site visits to ensure adherence to standards and policies.


Skills/Experience

Essential:

  • Proven experience in service delivery management and leading service desk teams.
  • Strong understanding of SLA/OLA management and service performance analysis.
  • Excellent leadership, communication, and interpersonal skills.
  • Analytical mindset and ability to implement standardised processes.
  • Calm under pressure with the ability to reprioritise as needed.

Desirable:

  • ITIL certification.
  • Experience with QSR/Retail solutions, POS/EPOS systems, or evolving tech businesses.
  • Self-starter capable of working on own initiative.

  • Service Delivery Manager

    2 weeks ago

    Hemel Hempstead, United Kingdom Connexa Technology Limited Full time

    Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and...

  • Service Delivery Manager

    2 months ago

    Hemel Hempstead, United Kingdom CV-Library Full time

    Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and...

  • Service Delivery Manager

    2 weeks ago

    Hemel Hempstead, United Kingdom Connexa Full time

    Service Delivery Manager About My ClientMy client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and...

  • Service Delivery Manager

    1 month ago

    Hemel Hempstead, United Kingdom Connexa IT Recruitment Full time

    Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer...

  • Service Delivery Manager

    2 months ago

    Hemel Hempstead, United Kingdom Connexa IT Recruitment Full time

    Service Delivery ManagerAbout My ClientMy client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and...

  • Service Delivery Manager

    2 months ago

    Hemel Hempstead, United Kingdom Connexa IT Recruitment Full time

    Service Delivery ManagerAbout My ClientMy client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and...

  • Service Delivery Manager

    1 month ago

    Hemel Hempstead, United Kingdom Connexa IT Recruitment Full time

    Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences...

  • Service Delivery Manager

    2 months ago

    Hemel Hempstead, United Kingdom Connexa IT Recruitment Full time

    Service Delivery ManagerAbout My ClientMy client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and...

  • Service Delivery Manager

    12 hours ago

    Hemel Hempstead, United Kingdom Vector Resourcing Full time

    5 days a week on site in Hemel Hempstead Job Profile We are looking for a dynamic Service Delivery Manager to lead and optimise service delivery across multiple locations. This role focuses on ensuring consistency, quality, and high performance within the service desk and support teams. Based in Hemel Hempstead with travel to Manchester, this is a fully...

  • Service Delivery Manager

    21 hours ago

    Hemel Hempstead, United Kingdom Vector Resourcing Full time

    5 days a week on site in Hemel HempsteadJob ProfileWe are looking for a dynamic Service Delivery Manager to lead and optimise service delivery across multiple locations. This role focuses on ensuring consistency, quality, and high performance within the service desk and support teams. Based in Hemel Hempstead with travel to Manchester, this is a fully...

  • Service Delivery Manager

    6 days ago

    Hemel Hempstead, Hertfordshire, United Kingdom Austin Fraser Full time

    Job OverviewAustin Fraser seeks a seasoned Service Delivery Manager to lead its service delivery team in Hemel Hempstead.This is an office-based role with some travel required, offering a competitive salary of £60,000 - £80,000 per annum.

  • Service Delivery Manager

    1 month ago

    Hemel Hempstead, Hertfordshire, United Kingdom NECSWS Full time

    Job SummaryWe are seeking an experienced Senior Service Owner to lead our operational services, ensuring seamless delivery and high customer satisfaction. The successful candidate will oversee the day-to-day management of software services, Cloud infrastructure, and applications.Key ResponsibilitiesAccountable for delivering operational services to...

  • Senior Service Delivery Manager

    6 days ago

    Hemel Hempstead, Hertfordshire, United Kingdom NECSWS Full time

    We're seeking an experienced Senior Service Delivery Manager to oversee the day-to-day management of our software services, Cloud infrastructure (AWS and Azure), and applications.">">Key ResponsibilitiesAccountable for the delivery of our operational services to customers, ensuring adherence to OLAs, SLAs and KPIs, and minimising any service credits...

  • Service Delivery Director

    1 month ago

    Hemel Hempstead, Hertfordshire, United Kingdom Connexa IT Recruitment Full time

    **Service Delivery Manager**About Our ClientWe are working with a leading global technology company that specializes in driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With a strong focus on innovation, they have forged partnerships with major brands to enhance customer experiences and streamline...

  • Service Delivery Project Manager

    1 week ago

    Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time

    About the PositionHiring managers at Hamilton Barnes Associates Limited seek a results-driven professional to fill the position of Service Delivery Project Manager. In this key role, you will oversee incident coordination and resource allocation for field engineers, ensuring efficient service delivery.The successful candidate will possess strong leadership...

  • IT Service Delivery Coordinator

    1 week ago

    Hemel Hempstead, Hertfordshire, United Kingdom Connexa Technology Limited Full time

    **Job Description:**We are seeking a highly skilled IT Service Delivery Coordinator to join our team in Hemel Hempstead. As a key member of our operations team, you will be responsible for coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals.The successful candidate will have a proven...

  • Service Delivery Manager

    2 months ago

    Hemel Hempstead, Hertfordshire, United Kingdom Connexa IT Recruitment Full time

    Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences...

  • Service Delivery Expert

    6 days ago

    Hemel Hempstead, United Kingdom Connexa Technology Limited Full time

    About the RoleWe are seeking a highly skilled Service Delivery Expert to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals.The ideal candidate will bring ITIL certification...

  • Service Delivery Manager

    1 day ago

    Hemel Hempstead, Hertfordshire, United Kingdom Vector Resourcing Full time

    5 days a week on site in Hemel Hempstead Job Profile We are looking for a dynamic Service Delivery Manager to lead and optimise service delivery across multiple locations. This role focuses on ensuring consistency, quality, and high performance within the service desk and support teams. Based in Hemel Hempstead with travel to Manchester, this is a fully...

  • Service Delivery Manager

    1 day ago

    Hemel Hempstead, Hertfordshire, United Kingdom Vector Resourcing Full time

    5 days a week on site in Hemel Hempstead Job Profile We are looking for a dynamic Service Delivery Manager to lead and optimise service delivery across multiple locations. This role focuses on ensuring consistency, quality, and high performance within the service desk and support teams. Based in Hemel Hempstead with travel to Manchester, this is a fully...