Support Business Manager

4 weeks ago


Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

The role of the Business Support Co-ordinator, is to provide a high level of customer service and support to both internal and external customers across all areas of the business. The role will be responsible for dealing with a variety of enquiries via telephone and e-mail and responding to them using effective communication, whilst identifying and engaging with the key stakeholders involved. The role will also be responsible for customer queries, technical / system requests and changes and supporting the Client Services team. The role is also responsible for trouble-shooting client queries in relation to system related matters, (Technical Support) ticket printer queries and general day to day operational issues.

Reliability – Takes personal responsibility for job performance. Completes work in a timely and consistent manner as agreed with the Client Services Manager and meets all agreed deadlines
Problem Solving – Analyses problems by gathering all relevant information. Provides updates to the Client Services Manager and ensures any reported issues are effectively managed through to completion
Planning - Plans and organises tasks and work responsibilities to achieve objectives. A flexible approach to working hours is required

Business Travel experience with strong travel industry knowledge
or: Working in a support environment


Maintain a high level of understanding of all CTM internal systems and processes and ensure a consistent service is delivered to all customers.
Provide strong support to clients, colleagues and internal customers, in relation to operational areas of the business.
Support the Client Managers by attending customer calls where necessary. Trouble-shooting client queries in relation to system related issues, (Technical Support) and general day to day operational issues.
Management Information, bookings – post billing, invoices, customer engagement, general account management activity, booker issues and engagement

CTM is a Disability Confident Employer. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.


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