Customer Service Administrator
Found in: Jooble UK C2 - 2 weeks ago
Customer Services Administrator
Contract: Full time, permanent
Benefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays
With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services.
Receiving incoming customer service requests and enquiries.
* Responding to customer service calls.
* Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type.
* Planning and allocating customer reactive callouts to field based engineers.
* Prioritising, scheduling and recording service engineer activities.
* Monitoring and following up requested information - liaising with customers, service engineers and sales teams.
* Experience in customer services or office administration environment working to timescales essential.
* Computer literate, preferably with experience in MS Office including Outlook, Word and Excel.
* Experience of service support in maintenance services, logistics or courier services but not essential.
* Experience in the use of customer databases is advantageous but not essential.
No agencies please
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