Customer Service Team Lead

3 weeks ago


Hatfield, United Kingdom Mitsubishi Electric Full time

**Customer Service Team Lead**

Hatfield, Hertfordshire AL10 8XB - Hybird 2 days from the office - normally Mon & Thurs

To provide excellent Customer service for our Installers and to manage the Relationship Development Fund which provides loyalty rewards for customers

Manage 3 team members, including progress meetings & monthly appraisals

Identify where additional resources are required by consistent forecasting of tasks on a regular basis.

Head up partner programme enquiries and ensure they are dealt with efficiently by the team. (see above)

Responsible for management of Connect ME and any upgrades/change requests required.

Responsible for analysis, reporting and insights of Partner Programme Releasing credits for RDF & responsibiltiy for coding invoices & approving workwear invoices on Share

Oversee twice yearly RDF claims and statements to Partners, uploading to RDF portal and Connect ME

Ensure creation and distribution of Partner Certificates once yearly (April) Management of Partner Reviews, when required, with Branches and Sales Channel Managers.

Excellent customer services skills

Strong Administration

Ability to use own initiative

Excellent time management, multitasking skills and ability to meet deadlines set

Multi-tasking and a positive “can do” attitude

Excellent customer services skilled

Strong data analysis and excellent attention to detail

Knowledge of Microsoft Dynamics highly desired

Ability to work effectively both individually and as part of a team

**Salary**: £35,000.00-£38,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Hatfield, AL10 8XB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service (required)

Application deadline: 17/02/2023
Reference ID: DLCSTL



  • Hatfield, United Kingdom IT Search & Select Full time

    New role! Our client is a leading technology company based in Hertfordshire, specializing in managed services to company's across the UK. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team. If you have a passion for technology, excellent leadership skills, and expertise in Azure and Windows environments, we want to...


  • Hatfield, United Kingdom TribePost Full time

    **Benefits**:Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays **We are Mulmar, we are growing and we want you!** With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street...


  • Hatfield, United Kingdom Red Door Recruitment Full time

    Would you like to work as a Customer Service Advisor for a successful leisure-based company based in Hatfield? The company have been voted by The Sunday Times as one of the best companies to work for in 2023! The ideal candidate will be a highly motivated team player who is target and results driven. You will have the ability to balance exceptional customer...


  • Hatfield, United Kingdom Red Door Recruitment Full time

    Would you like to work as a Customer Service Advisor for a successful leisure-based company based in Hatfield? The company have been voted by The Sunday Times as one of the best companies to work for in 2023!The ideal candidate will be a highly motivated team player who is target and results driven. You will have the ability to balance exceptional customer...


  • Hatfield, United Kingdom Osborne Appointments Full time

    Are you passionate about helping people? Want to join a supportive team who work hard to succeed together? Looking for a business who will work with you to nurture and develop your career? OA are recruiting for a **Customer Service Representative **to join our clients growing team based in Hatfield. **Main Duties**: - Handling incoming calls from New &...


  • Hatfield, United Kingdom Central London Community Healthcare NHS Trust Full time

    CLCH Hertfordshire Adult Community Services -CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! An exciting opportunity has arisen for an enthusiastic, experienced, motivated Health Advisor Band 7 Team lead. The post is a 30-hour position based within Hatfield Sexual Health Clinic, although the successful...


  • Hatfield, United Kingdom University of Hertfordshire Full time

    **Post Title**: Library Customer Service Assistant**SBU/Department**: Library and Computing Services**FTE**: 1 FTE (working 37 hours per week)**Duration of Contract**: Permanent**Salary**: UH3 £23,149 per annum**Location**: College Lane Campus and De Havilland Campus**Are you looking for an active role within a library environment?** **Main duties and...


  • Hatfield, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: 208580 | Contract type: Standard | Business Unit: Information Technology   Life on the team    This is an excellent opportunity for an experienced SAP-savvy professional to join Central Business Systems and lead our SAP specialists in the areas of Order to Cash, Procure to Pay, and Service Solutions within SAP ECC...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Hatfield | Job-ID: 208580 | Contract type: Standard | Business Unit: Information Technology Life on the teamThis is an excellent opportunity for an experienced SAP-savvy professional to join Central Business Systems and lead our SAP specialists in the areas of Order to Cash, Procure to Pay, and Service Solutions within SAP ECC 6.0 but...

  • Team Leader

    20 hours ago


    Hatfield, United Kingdom Computacenter Full time

    We are hiring a Customer Success Team leader situated within our Technology Sourcing business. If you are passionate about providing excellent customer service, commercially focussed, alongside developing the skills sets of your team then this could be the role for you. The role will sit within our Customer & Sales Order Management Team in Hatfield...


  • Hatfield, Hertfordshire, United Kingdom Red Door Recruitment Full time

    Would you like to work as a Customer Service Advisor for a successful leisure-based company based in Hatfield? The company have been voted by The Sunday Times as one of the best companies to work for in 2023! The ideal candidate will be a highly motivated team player who is target and results driven. You will have the ability to balance exceptional customer...


  • Hatfield, United Kingdom Computacenter Full time

    **Location**: UK - Hatfield, UK - London | **Job-ID**:205404 | **Contract type**:| ** Business Unit**: IT Service Delivery/Managed Services **Life on the team** These exciting new role sits within the Transition and Transformation (T&T) team, a core part of Group Managed Services (GMS). Reporting directly into Michael Koenen the T&T Director, we have...

  • Team Leader

    3 hours ago


    Hatfield, United Kingdom University of Hertfordshire Full time

    **Post Title**: Student Information Service Team Leader**SBU/Department**: Academic Registry / Student Administration Service (SAS)**FTE**: 1.0 FTE (working 37 hours per week)**Duration of Contract**: Permanent**Salary**: UH6 £29,619 per annum to £32,348 per annum with potential to progress to £35,333 per annum by annual increments on achieving designated...


  • Hatfield, United Kingdom Computacenter Full time

    Location: UK - Hatfield | Job-ID: 208580 | Contract type: Standard | Business Unit: Information Technology Life on the team This is an excellent opportunity for an experienced SAP-savvy professional to join Central Business Systems and lead our SAP specialists in the areas of Order to Cash, Procure to Pay, and Service Solutions within SAP ECC...


  • Hatfield Peverel, United Kingdom Cranham Leisure Full time

    **The Job Role** Starting with answering the calls, you will be involved with the full process of the customer’s journey. From understanding their description of the problem with their caravan or motorhome to generating an estimate and booking them in with the appropriate technician, you will be the customer’s main point of contact. The role is...

  • Team Leader

    4 days ago


    Hatfield, United Kingdom University of Hertfordshire Full time

    Main duties and responsibilities As part of a newly established team, based in Academic Services, we are looking to recruit a proactive and motivated individual to lead an excellent administrative, organisational, and advisory service for colleagues across the University relating to the whole life cycle of our programmes of study. Working closely with...


  • Hatfield, United Kingdom Computacenter Full time

    **Location**: UK - Hatfield | **Job-ID**:205545 | **Contract type**:Standard | ** Business Unit**: Purchasing & Supply Chain **Life on the team** The Group Material Master team is responsible for accurately creating and maintaining all Computacenter SAP materials for Computacenter’s UK and European Technology Sourcing business. The Group team consists...


  • Hatfield, Hertfordshire, United Kingdom Osborne Appointments Full time

    Customer Service Coordinator OA are working with a well-established distribution business, searching for a Customer Service Coordinator to join their team. Monday - Friday, 8am - 4.Permanent 25 days holiday + Bank Holidays Hybrid working after probation, Training & development, health & wellbeing support, discounts & vouchers Customer Service...

  • Team Leader

    5 days ago


    Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    FTE:1.0 fte (working 37 hours per week)Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New YearLocation: MacLaurin Building, de Havilland Campus, HatfieldAs part of a newly established team, based in Academic Services, we are looking to recruit a proactive and motivated...


  • Hatfield, United Kingdom Computacenter Full time

    **T&T Customer Executive**: **Location**: UK - Hatfield, UK - London | **Job-ID**:205404 | **Contract type**:|** Business Unit**: IT Service Delivery/Managed Services **Life on the team** Transition and Transformation Customer Executive The T&T Customer Executive has overall accountability for the success of a Managed Services high complexity Transition &...