Customer Service Team Lead
3 weeks ago
**Customer Service Team Lead**
Hatfield, Hertfordshire AL10 8XB - Hybird 2 days from the office - normally Mon & Thurs
To provide excellent Customer service for our Installers and to manage the Relationship Development Fund which provides loyalty rewards for customers
Manage 3 team members, including progress meetings & monthly appraisals
Identify where additional resources are required by consistent forecasting of tasks on a regular basis.
Head up partner programme enquiries and ensure they are dealt with efficiently by the team. (see above)
Responsible for management of Connect ME and any upgrades/change requests required.
Responsible for analysis, reporting and insights of Partner Programme Releasing credits for RDF & responsibiltiy for coding invoices & approving workwear invoices on Share
Oversee twice yearly RDF claims and statements to Partners, uploading to RDF portal and Connect ME
Ensure creation and distribution of Partner Certificates once yearly (April) Management of Partner Reviews, when required, with Branches and Sales Channel Managers.
Excellent customer services skills
Strong Administration
Ability to use own initiative
Excellent time management, multitasking skills and ability to meet deadlines set
Multi-tasking and a positive “can do” attitude
Excellent customer services skilled
Strong data analysis and excellent attention to detail
Knowledge of Microsoft Dynamics highly desired
Ability to work effectively both individually and as part of a team
**Salary**: £35,000.00-£38,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Hatfield, AL10 8XB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service (required)
Application deadline: 17/02/2023
Reference ID: DLCSTL
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