Library Customer Service Assistant

2 weeks ago


Hatfield, United Kingdom University of Hertfordshire Full time

**Post Title**: Library Customer Service Assistant**SBU/Department**: Library and Computing Services**FTE**: 1 FTE (working 37 hours per week)**Duration of Contract**: Permanent**Salary**: UH3 £23,149 per annum**Location**: College Lane Campus and De Havilland Campus**Are you looking for an active role within a library environment?**

**Main duties and responsibilities**- You will participate in the interaction with users of the library by answering enquiries, promoting and referring people to specialist services and making bookings. You will provide a warm welcome to all customers and visitors whilst being highly visible, whilst taking ownership that the appropriate standards are adhered to within areas of the library, in relation to shelving, appearance, layout, healthy and safety reporting and noise.-
**Skills and experience needed**
- The Library Customer Service Assistant will require essential experience in providing great customer service with effective communication and interpersonal skills. You will be able to cope with the physical demands of the work including moving trolleys of books and being on your feet much of the day.- You will be required to have essential IT skills in using Microsoft Packages and Outlook with accurate keyboard typing skills, along with having a methodical approach to situations and hold attention to detail. You will also be able to work effectively in a team and be flexible to team and workload requirements, whilst being willing to learn new skills and having a can-do attitude. A polite and helpful telephone manner is essential.**Qualifications required**
- You will have GCSEs grade C/grade 4 or above in Mathematics and English or equivalent, or proven professional work experience.**_Please view the job description and person specification for a full list of the duties and essential criteria._**:

- Please attach a personal statement showing clearly how your skills and experience match the Person Specification._**Closing Date**:

- **08 May 2023**

**Interview Date: TBC**

**Reference Number**: 049555**Date advert placed**: 21 April 2023



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