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Head of Network Operations

4 months ago

Wakefield West Yorkshire, United Kingdom Nasstar Full time

Job Description

WE’RE RECRUITING

As one of the UK’s fastest growing MSP's, we’re on the lookout for a Head of Network Operations (NOC)

Location: Wakefield

Salary: Competitive base + Benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

About the Role

The Head of Network Operations manages technical support teams providing exceptional managed services for Nasstar Connectivity and Networking Portillo.

Operating from our Wakefield office, this position assumes full accountability for proactive and reactive fault prevention and restoration.

Key Responsibilities:

  • Team Leadership: Leading teams from 1st line to 3rd line, the Head of Networks oversees problem triage through to resolution. Their expertise ensures seamless operations and efficient service delivery.
  • Quality Assurance: They are responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to agreed metrics and service level agreements.
  • Budget Authority: Own and manage the budget for Network Operations. Manage headcount and P&L for Network Managed Services.
  • Customer Advocacy: As the Network Managed Services advocate, they collaborate with the service management team to represent customer interests both internally and externally.
  • Collaboration with Connectivity Business Unit: Working closely with Nasstar’s Connectivity Business Unit, they ensure that managed services align with customer expectations. Simultaneously, they contribute to the development of new offerings, ensuring timely releases while meeting Managed Services and Operations requirements.
  • Global Support Coordination: When necessary, they liaise closely with Nasstar Malaysia teams to provide seamless, round-the-clock support for GDPR-compliant and non-compliant customers

What we are looking for:

Education & Qualifications:

  • As this is leading a network orientated technology team CCNP or equivalent
  • Leadership qualifications such as BTEC.
  • Service Management such as ITIL

Experience:

  • Minimum 10 Years in management role of frontline technical teams
  • Technical background in Network managed services
  • Technical background in Cloud or hosted infrastructure
  • Experience working for a Managed Service or Communications Provider
  • Strong experience in customer relationships at all levels, including C level.
  • Have worked closely with vendors to build strong working relationships
  • Experience with changes to products and services, as they transition into operations

Skills / Aptitude:

  • Self-driven, collaborative approach with a desire to inspire teams and delight customers
  • Ability to analyse processes and statistics to continually improve service.
  • Ability to design and manage complex organizational structures and teams to facilitate high quality service delivery and operational efficiencies.

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

25 days’ holiday (excluding bank holidays)

Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working

Virtual working – we practice what we preach and empower our people to work remotely

Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too

4x annual salary life assurance

Health cash plan

Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

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