Head of Clinical Operations

7 months ago


Wakefield, United Kingdom Conexus Healthcare CIC Full time

As the Head of Clinical Operations at Conexus Healthcare CIC, you will serve as the senior accountable manager overseeing the operational delivery of services. In this pivotal role, you will function as the Registered Manager and hold a key position within the Board and Senior Leadership Team. 1. RESPONSIBILITIES a.

Operational Oversight As the Head of Clinical Operations, you will bear the responsibility for both existing and new clinical services offered by Conexus. Your leadership extends to the delivery of essential services such as GP Care Wakefield, our vaccine staff bank and others. Notable services under your purview include: - Enhanced Access contract - Urgent Care contract - Childrens Observation Hub - Acute Respiratory Infection Hubs - Health Checks contract - Staff Bank (which currently consists of over 200 sessional workers) - Vaccine Staff bank b. CQC Registered Manager In your capacity as the Registered Manager with the Care Quality Commission (CQC), you will play a pivotal role in ensuring compliance with all regulatory standards set by CQC, the Health and Safety Executive, the Information Commissioners Office and other nationally recognised standards.

c. Quality Assurance The Head of Clinical Operations is responsible for the oversight of and escalating issues to the Board and providing assurance regarding the quality of service delivery. Collaborating with the Clinical Director, you will ensure adherence to safe clinical standards and serve as the lead manager for the Quality and Risk Committee. d.

Financial and contractual arrangements Taking charge of the budgets associated with the service portfolio, you will be accountable for robust financial management, reporting assurance, and risk assessment for the board. Ensuring contractual compliance, you will diligently work towards meeting Key Performance Indicators (KPIs) associated with the services. e. System partnerships As the representative of the organisation, you will actively participate in various senior and external meetings, including the Urgent and Emergency Care Board, Winter Planning and Tactical groups, and Enhanced Access Board, fostering crucial system partnerships.

f. Operating Hours Leading a substantial team operating beyond core hours, the Head of Clinical Operations must exhibit flexibility to cover these hours, ensuring effective leadership and business resilience. Additionally, active participation in on-call rotas for the services is a key expectation. 2.

**General**: To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies. To maintain personal professional competency including appropriate development. Promote and develop the culture of a learning organisation committed to high quality of care and continuous improvement. Make a positive contribution to excellent communications across Conexus Healthcare, ensuring effective communication with staff, member practices and stakeholders.

Other duties may be required to meet the responsibilities of the post and the requirements of the organisation



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