1st Line Support Engineer

4 weeks ago


Hertfordshire, United Kingdom Hamilton Barnes Full time

Are you a tech enthusiast with a knack for problem-solving and a passion for helping others? We are seeking a 1st Line Support Engineer to join our dynamic team. In this role, soft skills are paramount, as we value communication and collaboration as much as technical prowess.

Key Responsibilities:

  • Providing first-line support to users, resolving IT issues promptly and efficiently.
  • Writing detailed reports on incidents, solutions, and recommendations.
  • Embracing a methodical approach to problem-solving, catering to users of varying technical abilities.
  • Handling forgotten password scenarios with humor and professionalism.

Requirements:

  • Strong interpersonal skills and a good telephone manner are essential.
  • Experience with Microsoft Servers and desktop support.
  • Familiarity with Microsoft Azure is beneficial.
  • Basic networking knowledge is a plus.
  • A willingness to work in a structured environment and follow established procedures.
  • Ability to work effectively both independently and as part of a team.

Location: Hemel Hempstead, with remote work on Fridays

Salary: £25,000 per annum + £3,000 on-call allowance

Schedule: Four days a week, shifts as follows:

  • Shift 1: 8:00 am - 4:00 pm
  • Shift 2: 10:00 am - 6:00 pm
  • Shift 3: 9:00 am - 5:30 pm

We welcome candidates who are eager to learn and grow in a supportive environment. If you thrive on providing excellent customer service and enjoy working with technology, apply now to join our team as a 1st Line Support Engineer.



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