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Information Technology Support Engineer
4 months ago
IT Support Engineer
Salary: Up to £30K DOE
Location: Hertford
My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
Responsibilities:
- Attending to phone calls and delivering exceptional customer service consistently.
- Maintaining appropriate attire, including on-site visits.
- Achieving designated KPIs
- Escalating IT issues to the appropriate senior personnel when necessary.
- Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
- Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
- Offering assistance as needed to the Service Desk Manager.
- Providing support and guidance to colleagues on IT-related matters.
Experience:
- 12 months experience of Helpdesk support
- Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
- Active Directory
- Windows Server
- Group Policy Management
- Familiarity with networking concepts (DNS, DHCP, TCP/IP)
- Cyber Security Solutions
- VoIP Telephony Support
Desirable Experience:
- Hyper-V/VMWare
- Intune
- VLAN
- Azure
If you are a skilled Service Desk Engineer, seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV
Key words: IT Support Engineer, IT Support Analyst, 1st line, First Line, 2nd Line, Second Line, Service Desk Engineer, Help Desk Engineer, Helpdesk Engineer
Locations: Hertfordshire, Hertford, Welwyn Garden City, Cheshunt, Potters Bar, Stevenage, Harlow, St Albans, Harpenden, Loughton, Letchworth, Borehamwood, Hitchin, Luton, Hemel Hempstead, Watford, Royston
