Technical Support Engineer

Technical Engineer – Fleet Technical Support (TSG) Location: Heathrow Area, London (Onsite) Employment Type: Permanent | Shift-Based Sector: Aviation Engineering | Technical Support | Aerospace Overview Our client is seeking a Technical Engineer to join their Fleet Technical Support Group (TSG) within a large-scale aviation engineering organisation. This role offers a unique opportunity to support a complex, diverse commercial aircraft fleet operating across a global network. Based at a major UK aviation hub, the successful candidate will work in a fast-paced operational environment, providing specialist technical support, driving aircraft reliability, and contributing to safety, performance, and cost-efficiency initiatives. This position is well suited to licensed aircraft engineers or experienced technical support professionals looking to progress within fleet-level engineering and technical management. Responsibilities Improve aircraft technical performance through proactive use of aircraft health monitoring and prognostic tools Conduct repetitive defect analysis, reliability reviews, and safety investigations Provide specialist on-site technical support in accordance with regulatory, safety, operational, and commercial requirements Analyse and manage safety reports and recurring technical issues Source and interpret approved maintenance data to support safe maintenance, repair, and modification activities Ensure compliance with established technical procedures to meet fleet performance, safety, and cost targets Support AOG recovery and minimise technical delays across line stations Coordinate and support technical activity across operational locations Lead and contribute to technical discussions across departments, supporting informed decision-making Develop clear work instructions to support certifying engineers with fault isolation and compliance Contribute to continuous improvement, process simplification, and change initiatives Support business development and operational improvement projects aligned with the wider business plan Requirements Essential HNC / HND (or equivalent) in Aerospace Engineering Eligibility to hold and exercise EASA Part 145 Technical Engineer and/or Part 21 approvals as required Strong understanding of safety and quality management systems Proven experience within an operational aviation engineering environment Strong analytical and technical decision-making capability Excellent communication skills, with the ability to operate effectively in high-pressure situations Desirable B1 and/or B2 Aircraft Maintenance Licence (without type rating) Degree-level qualification in Engineering or equivalent professional experience Experience working in Part 21 and/or Part M environments supporting Part 145 operations Recognised aircraft engineering apprenticeship or equivalent industry experience Ability to hold CAA or company-specific technical approvals Good technical knowledge of multiple commercial aircraft types Experience in supplier and stakeholder management Key Skills & Competencies Aircraft systems knowledge (mechanical and avionics) Project management and task prioritisation Report writing and business case development Stakeholder engagement and influencing skills Strong business and operational awareness Ability to manage change and drive continuous improvement Customer-focused mindset with a fleet-wide operational perspective Benefits Structured career development and progression opportunities Access to specialist training, including aircraft type and manufacturer systems training Ongoing professional development through self-study and structured learning programmes Exposure to one of the most technically diverse commercial aircraft fleets Opportunity to work in a high-performance engineering culture supporting global operations Competitive reward package, including travel-related benefits Working Pattern Shift-based role Current pattern: 12-hour shifts on a rotating cycle Flexibility and commitment to fleet-wide operational support are essential Application Process Interested candidates are encouraged to apply with an up-to-date CV highlighting relevant technical support, fleet engineering, and aviation maintenance experience. Shortlisted applicants will be contacted directly for further discussion.