Technical Support Engineer

3 weeks ago

London, United Kingdom develop Full time

Technical Support Engineer Role Summary We are looking for a Support Engineer to act as the technical backbone of our clients support function. In this role, you’ll investigate issues escalated from the Customer Support team, identify root causes, apply data or code-level fixes where suitable, and work closely with engineers on more complex challenges. You’ll also help streamline internal operations by producing clear documentation, defining standard procedures, and improving efficiency through thoughtful data analysis and collaboration across teams. Key Responsibilities As the Support Engineer, you will: Serve as the primary technical escalation point for queries raised by Customer Support. Troubleshoot and resolve issues across integrations, data sources, and internal systems. Apply minor fixes in Python, TypeScript, or SQL to correct bugs and data discrepancies. Create and run data queries to support reporting, analysis, and operational needs. Communicate technical findings and solutions clearly to both technical and non-technical audiences. Assess customer-reported issues, determine which area of the stack they relate to, and escalate to engineering when needed. Work with developers to triage, track, and resolve complex or persistent issues. Document repeated problems, solutions, and procedures to grow team knowledge. Build or maintain internal tools and scripts to improve support workflows. Help shape and monitor expectations around response times and service levels. Advocate for customer needs within the engineering team to help inform product improvements. What You’ll Bring Essential Skills & Experience 2+ years in a technical, software, or application support role. Practical experience with Python and TypeScript (comfortable reading and making small changes). Strong NoSQL and general data querying abilities. Confidence working with APIs and JSON-based data structures. Excellent communication skills and the ability to simplify technical concepts. A methodical, detail-focused approach to identifying and solving problems. Ability to work effectively with cross-functional teams including Support, Operations, and Engineering. Nice to Have Familiarity with tools like Postman, GitHub, and cloud services (AWS, GCP, or Azure). Understanding of billing systems, data pipelines, or event-driven architecture. Experience creating internal documentation or contributing to knowledge bases.

  • Technical Support Manager

    1 day ago

    London, United Kingdom Technical Futures. Full time

    A Technical Support Manager with technical expertise in radar or security sensor systems will provide technical support, manage demonstrations and deliver training to optimize the companys radar systems performance.Travel will be required for approximately 25% of the time including Internationally. Ideally qualified to Degree level (or equivalent technical...

  • Electrical Support Engineer

    2 weeks ago

    London, United Kingdom Technical Futures. Full time

    Electrical Support Engineer - High-Tech EngineeringBuckinghamshire - Generous Package. A Technical Support Engineer with an Electrical Engineering background, good customer facing skills and strong problem solving abilities will play a key role within the European Technical Centre of an established Technology Company. Competitive salary package on offer....

  • Technical Design Engineer

    2 weeks ago

    London, United Kingdom Bolt Technical Limited Full time

    Job Title:Technical Design Engineer Location:Croxley Green, Hertfordshire (Hybrid3 days office / 2 days home after training) Salary:Up to£38,000 per annum(DOE) + Annual Bonus + Benefits Hours:MondayThursday 8:30am5:15pm, Friday 8:30am4:15pm (40 hours per week) Are you a technically minded engineer with experience inestimating and designwithin plumbing,...

  • Field Technical Engineer

    3 days ago

    London, United Kingdom CV TECHNICAL LTD Full time

    **Technical Engineer (Field Based)** **London (M25 Corridor) / South** **Up to £45,000** **Company Van, Phone, Laptop, Tablet** We are looking for a motivated Field Service Engineer to join a global leading manufacturer within their respective industry. Reporting directly to the Field Administration Manager you will be a key member in ensuring the...

  • Technical Support Engineer

    5 days ago

    London, United Kingdom GTS INTERNATIONAL LTD Full time

    **Technical Support Engineer** GTS Transportation is currently seeking a Technical Support Engineer on behalf of a leading global provider of rail signalling and communication products. Technical Support Engineer Key responsibilities include: - Providing technical support to the Operator's production, performance, and technical teams - Investigating rolling...

  • Technical Support Engineer

    4 weeks ago

    London, United Kingdom SER (Staffing) Ltd Full time

    Technical Support Engineer – Packaging Machinery Location: Leighton Buzzard Salary: £40,000 – £45,000 + 7–14% Pension + 20 Days Holiday + Death in Service Hours: Monday to Friday, 8:30am – 5:00pm About the CompanyOur client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 million....

  • Technical Support Engineer

    3 weeks ago

    London, United Kingdom develop Full time

    Technical Support Engineer Role SummaryWe are looking for a Support Engineer to act as the technical backbone of our clients support function. In this role, you’ll investigate issues escalated from the Customer Support team, identify root causes, apply data or code-level fixes where suitable, and work closely with engineers on more complex...

  • Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom Dev Full time £30,000 - £50,000 per year

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Technical Project Manager

    1 week ago

    London, United Kingdom Technical Futures. Full time

    A Technical Project Manager with a career spanning Electronics / Imaging / Optics related technology will deliver engineering projects from concept through to production as well as providing strategic programme oversight. Holding an Engineering related Degree / HNC/HND and a Project Management qualification, the ideal Project Manager will bring proven...

  • Technical Support Engineer

    3 weeks ago

    london (city of london), United Kingdom develop Full time

    Technical Support Engineer Role Summary We are looking for a Support Engineer to act as the technical backbone of our clients support function. In this role, you’ll investigate issues escalated from the Customer Support team, identify root causes, apply data or code-level fixes where suitable, and work closely with engineers on more complex challenges....