RIVER - Housekeeper (Supervisor)

River – Europe Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®. Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time. Role Overview Part of our Housekeeping team on our River vessels, the Housekeeper provides guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service. The Housekeeper reports to Hotel Manager and Corporate Housekeeper. What You Will Do On Board Oversee the entire housekeeping operation onboard Monitor and ensure cleanliness of all areas, including staterooms and public areas Manage and motivate housekeeping crew, including training and performance reviews Responsible for cost control and adherence to budgets, including ordering and inventory management Ensure guest satisfaction by promptly addressing complaints and providing assistance when needed Assist with guest services and effectively deal with customers, including defusing anger and resolving conflicts. WHY JOIN VIKING? Elevate Your Career Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: Paid training program in skills and approach to premium hospitality services On-the-job coaching to help you advance rapidly A lifelong network of hospitality professionals from many different countries Internal transfer opportunities to River, Ocean and Expedition ships On board our ship Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members Travel to/from the ship provided by Viking Dedicated crew areas and activities Sundeck area for crew use Employee Benefits Paid vacation Referral program Loyalty bonuses No immediate tax deduction – potential for tax-free salary, depending on nationality About You High School Diploma required, with a Hospitality degree preferred Minimum of 3 years experience in a similar position in an upscale cruise line or hotel Excellent English communication skills, service-oriented and guest focused with attention to detail Discreet, well-groomed, and maintains impeccable hygiene standards Flexible, stress-resistant, team player, committed and able to stand on feet for a long time. About Viking Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship. APPLICATION AND JOB RELEVANT INFORMATION Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team. DISCLAIMER As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.