Housekeeper Supervisor Job

18 hours ago

Dover Kent, United Kingdom Viking Full time

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. Part of our Housekeeping team on our River vessels, the Housekeeper provides guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service. The Housekeeper reports to Hotel Manager and Corporate Housekeeper.
Oversee the entire housekeeping operation onboard
Manage and motivate housekeeping crew, including training and performance reviews
Responsible for cost control and adherence to budgets, including ordering and inventory management
Ensure guest satisfaction by promptly addressing complaints and providing assistance when needed
Assist with guest services and effectively deal with customers, including defusing anger and resolving conflicts.
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:
Paid training program in skills and approach to premium hospitality services
On-the-job coaching to help you advance rapidly
A lifelong network of hospitality professionals from many different countries
Internal transfer opportunities to River, Ocean and Expedition ships
On board our ship
Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
Travel to/from the ship provided by Viking
Paid vacation
Referral program
Loyalty bonuses
No immediate tax deduction – potential for tax-free salary, depending on nationality
High School Diploma required, with a Hospitality degree preferred
Minimum of 3 years experience in a similar position in an upscale cruise line or hotel
Excellent English communication skills, service-oriented and guest focused with attention to detail
Discreet, well-groomed, and maintains impeccable hygiene standards
Flexible, stress-resistant, team player, committed and able to stand on feet for a long time.
Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship.
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

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