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Customer Support Training and Performance Manager
2 months ago
Join Parkdean Resorts as our Customer Support Training and Performance Manager.
Are you a pro at boosting performance and driving customer satisfaction? We need you to lead our Holiday Sales, Holiday Home Ownership enquiries, and support teams to new heights Your mission: crank up conversion rates, fine-tune efficiency, and wow our guests both in contact centres and on-park experience. Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
Up to 50% off holidays with us
30% off park activities, food & drink
25% off holidays for friends & family
Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.
Performance Coaching:
Lead and deliver coaching for live chat, voice, email, and ticketing.
Training and Development:
Identify and fill skills gaps with innovative training.
Use AI tools to find growth opportunities.
Design impactful training programs with L&D.
Talent and Succession Planning:
Ensure a strong talent pipeline.
Develop future leaders and embrace digital transformation.
Create personalized growth plans with HR.
Improve training and engagement processes.
Use customer feedback to enhance experiences.
Promote a coaching culture.
You've got a track record of boosting team performance in customer experience or sales.
Expert in identifying training needs and crafting top-notch training programs.
Skilled in succession planning and nurturing future leaders.
Analyse performance data and create winning strategies.
Exceptional project management skills keep everything running smoothly.
Experience in transformation
Knowledgeable about both contact centre operations and in-person hospitality.
Proficient in CRM systems and performance tracking tools.
We are often flexible when considering an applicant’s skills and experience for a role. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. wood@parkdean-resorts.
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Customer Support Training and Performance Manager
2 months ago
Newcastle upon Tyne, United Kingdom Parkdean Resorts Full timeJoin Parkdean Resorts as our Customer Support Training and Performance Manager. Are you a pro at boosting performance and driving customer satisfaction? We need you to lead our Holiday Sales, Holiday Home Ownership enquiries, and support teams to new heights! Your mission: crank up conversion rates, fine-tune efficiency, and wow our guests both in contact...
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Customer Support Training and Performance Manager
2 months ago
Newcastle upon Tyne, United Kingdom Parkdean Resorts Full timeJoin Parkdean Resorts as our Customer Support Training and Performance Manager. Are you a pro at boosting performance and driving customer satisfaction? We need you to lead our Holiday Sales, Holiday Home Ownership enquiries, and support teams to new heights! Your mission: crank up conversion rates, fine-tune efficiency, and wow our guests both in contact...
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