Customer Service Project Manager
2 weeks ago
Looking for a fast-paced career and be part of an evolving energy industry?
An exciting opportunity has arisen for an enthusiastic Customer Service Project Manager to join our Customer Service Team.
Northern Powergrid is the energy company powering everyday life for over 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire, and Northern Lincolnshire. As a forward-thinking organisation, we are committed to delivering a sustainable energy solution and supporting the UK’s net-zero goals. Our focus on innovation and smart technology ensures that we meet the region’s energy needs now and in the future.
We are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team. In this role, you will manage and deliver key projects involving the development of existing and new systems and processes. You will work closely with the teams that support and operate systems that are used to provide customers and our teams with key services.
As our Customer Service Project Manager, you will be responsible for implementing governance frameworks, managing project resources, and embedding the changes required to drive continuous improvement across our customer service processes.
Along with a competitive salary of up to £50k per annum DOE, you will also have,
- Enrolment into our pension scheme
- 25 days holiday
- 15% performance bonus
- Agile working between remote and office
Key Responsibilities:
- Project Management: Oversee the delivery of CRM and customer service projects, ensuring they are completed on time and within budget.
- Governance: Establish and maintain project governance frameworks to ensure effective project delivery and change management.
- Collaboration: Work closely with DSIT developers, internal stakeholders, and third-party vendors to manage project dependencies and deliver enhanced services.
- Communication: Implement project communication plans, report progress to senior management, and manage customer expectations.
- Financial Management: Monitor project budgets, control costs, and ensure financial objectives are met.
Key Competencies:
- Strong project management skills, including scheduling, prioritization, and task delivery.
- Proficiency in IT, particularly with MS Office applications.
- Excellent verbal and written communication skills.
- Knowledge of budgeting processes and financial management.
- Strong leadership abilities, with the capability to manage and motivate teams.
- Ability to understand and communicate the business impact of IT performance.
Essential Qualifications:
- Experience of working in Agile Project Management
- Project Management experience in a fast-paced customer service environment
Desirable Qualifications:
- Experience in IT projects or the UK utility sector or in a direct customer service role
- MSP Practitioner accreditation.
- Degree or equivalent in an IT-related discipline or MSP Practioner accreditation
- Previous experience in business case development and tender processes.
- 2+ years of IT project management experience in a large organization.
- Experience with structured project delivery methodologies and tools.
- Financial management of project costs and benefits.
- Experience in change implementation planning and management.
We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed. and we’ll be in touch.
Visit to find out more about this and other career opportunities.
Posted: 19th August 2024
Closing date for applications: 16 September 2024
The successful candidate’s appointment is subject to a satisfactory credit check
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
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