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Project Manager
2 months ago
**About the Role**
We are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Services team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.
Key Responsibilities:
- Manage and deliver CRM and customer service projects, ensuring they are completed on time and within budget.
- Establish and maintain project governance frameworks to ensure effective project delivery and change management.
- Work closely with DSIT developers, internal stakeholders, and third-party vendors to manage project dependencies and deliver enhanced services.
- Implement project communication plans, report progress to senior management, and manage customer expectations.
- Monitor project budgets, control costs, and ensure financial objectives are met.
Requirements:
- Strong project management skills, including scheduling, prioritization, and task delivery.
- Proficiency in IT, particularly with MS Office applications.
- Excellent verbal and written communication skills.
- Knowledge of budgeting processes and financial management.
- Strong leadership abilities, with the capability to manage and motivate teams.
- Ability to understand and communicate the business impact of IT performance.
Desirable Qualifications:
- Experience in IT projects or the UK utility sector or in a direct customer service role.
- MSP Practitioner accreditation.
- Degree or equivalent in an IT-related discipline or MSP Practitioner accreditation.
- Previous experience in business case development and tender processes.
- 2+ years of IT project management experience in a large organization.
- Experience with structured project delivery methodologies and tools.
- Financial management of project costs and benefits.
- Experience in change implementation planning and management.
What We Offer:
- Competitive salary of up to £50k per annum DOE.
- Enrolment into our pension scheme.
- 25 days holiday.
- 15% performance bonus.
- Agile working between remote and office.
