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Customer Support Specialist

1 month ago

London, United Kingdom Euro London Appointments Full time
Customer Support Specialist -German Speaking

I am looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.

Job functions:

-Speaking to both customers and clients to quickly get to the root of their problem.

-Providing timely and accurate customer feedback.

-Helping customers via calls, emails, community posts and live chat.

-Use a positive personality and experience, not a script

-Assisting customers with their technical and software related problems

-Configuring and installing software over the phone at restaurant locations

-Know limitations and when to should ask for advice

-Own the resolution to the problem; don't leave the customer hanging

-Accurately and efficiently log all contacts in our CRM (Salesforce)

-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback

About You:

- Fluent to a native level in: German

- Fluent level of English

- Open to work on weekends if need be

-Interpersonal skills, and passion for providing excellent customer service

-Strong communication skills: active listening, writing/typing, informal communication

-Restaurant/ Hospitality experience is an added bonus.

-At least one years experience providing customer support would be ideal - preferably in a software support environment

-Knowledge of current Microsoft Windows operating systems

-Knowledge of iOS and Apple Hardware

-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

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Western European Languages

  • Basque
  • Catalan
  • Dutch
  • English
  • Flemish
  • French
  • Gaelic
  • German
  • Greek
  • Italian
  • Luxembourgish
  • Maltese
  • Portuguese
  • Portuguese (Brazilian)
  • Spanish
  • Swiss German
  • Turkish
  • Welsh

Nordic Languages
  • Danish
  • Finnish
  • Icelandic
  • Norwegian
  • Swedish

Eastern European Languages
  • Albanian
  • Armenian
  • Azeri
  • Belarusian
  • Bosnian
  • Bulgarian
  • Chechen
  • Croatian
  • Czech
  • Estonian
  • Georgian
  • Hungarian
  • Kosovan
  • Latvian
  • Lithuanian
  • Macedonian
  • Moldovan
  • Polish
  • Romanian
  • Russian
  • Serbian
  • Slovak
  • Slovenian
  • Ukrainian

Asian Languages
  • Bahasa
  • Cantonese
  • Cebuano
  • Hokkien
  • Ilocano
  • Indonesian
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  • Korean
  • Malay
  • Mandarin
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  • Sinhalese
  • Tagalog
  • Thai
  • Vietnamese

Indian Languages
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Middle East Languages
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