Desktop Support Systems
1 month ago
A Desktop Support Systems Administrator plays a crucial role in ensuring the smooth operation of an organization’s IT infrastructure. They provide technical support, maintain desktop systems, and enhance end-user experiences. Here are the key responsibilities and qualifications for this position:
Responsibilities:
Technical Support:
- Respond to incoming service requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets.
- Install, configure, and troubleshoot hardware and software issues.
- Provide second-tier support for the help desk.
Infrastructure Management:
- Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes.
- Collaborate with business application teams and server administrators for appropriate projects.
- Assess third-party applications for deployment and integration into existing operations.
User Support:
- Set up computer systems for new employees.
- Handle user preferences, file migration, and adjustments.
- Provide technical support for audiovisual (A/V) equipment.
Network Maintenance:
- Maintain network printers and secure computers.
- Evaluate and replace computer components (e.g., memory, hard drive, optical drives).
- Troubleshoot network issues, including switches, connectivity, and network port patches.
Incident Management:
- Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices.
- Conduct elementary network troubleshooting for remote users.
- Provide first-level support for network IDF issues and voice over internet protocol (VoIP) devices.
Security and Administration:
- Handle accounts and access requests for software as a service (SaaS) applications and Active Directory.
- Maintain file system security, data integrity, and password security.
- Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring).
Qualifications:
Education:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Experience:
- Proven experience in desktop support and system administration.
- Familiarity with Windows, Linux, or Mac systems.
- Strong analytical and problem-solving skills.
Communication Skills:
- Excellent written and verbal communication.
- Ability to explain complex concepts to non-technical users.
Customer Service:
- Provide top-class customer service.
- Adhere to schedules strictly.
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