Looking for IT Graduates

1 month ago

Cambridgeshire, United Kingdom Lorien Full time

This role offers an opportunity to grow your career in the I.T. Service industry with a growing business. The technical team have high customer demands and this role provides an opportunity to grow a team and develop them into being the best service deskin the industry.

Working with the support and guidance of Senior Management, you are pivotal to the success and the growth of our business and people

You will be responsible for providing technical IT support to both internal and external customers, in a 1st Line Support role.

**Main Duties**:

- To provide internal technical support for systems including server, desktop and networking infrastructure.
- To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
- To liaise with and build strong working relationships with stakeholder
- To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
- Escalate issues in line with guidance.
- To have a flexible approach and attitude.
- To work with other support staff to build knowledge and skills pertinent to the sites supported.
- To comply with all necessary working practices relating to the customer site.
- To build strong relationships with customer account managers.
- To take a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
- To be able to work autonomously with mínimal supervision.
- To be able to manage demanding users on customer sites who have high expectations.
- To be able to communicate technical issues and concepts to a non-technical audience.
- Work together with your Line Manager to develop and enhance your knowledge and skill sets.
- There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
- Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.

**Experience**:

- Experience of MSP Environments
- Monitoring Tools (NOC)
- Knowledge of Virtualisation Environments
- Knowledge of Storage Platforms
- Networking skills
- Firewall skills
- ITIL Experience
- Educated to GCSE level in Math's and English or equivalent.
- Good communication skills.
- Microsoft Server and Desktop OS
- Installation of Windows OS
- Microsoft Exchange & O365
- Proven Customer service skills.
- Positive, enthusiastic and supportive individual.
- Ability to take ownership of and progress issues.
- Ability to work under pressure.
- Ability to work in a team and to support team members.
- Excellent communication and interpersonal skills.
- Ability to build good working relationships with internal and external contacts

This role offer training and is perfect for an IT graduate looking to kick start their career.

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