Mac Supervisor

JLL supports the Whole You, personally and professionally.

About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
What this job involves
Supporting all desktop IT requirements including spares management, faulty item replacement / disposal
Support all desktop IT refresh projects in line with agreed AZ IT standards
Supporting BAU porterage service to carry out light internal moves, labouring assistance, preventative & remedial repairs, crate management, stock management
Update Status of all requests (Moves /IT/Furniture/AOB) on Sharepoint / SAP Systems
Works as part of the FM Team - help and assist the local FM team as required
Manage the available storage space in a SHE compliant manner
Follow building access & security processes
Build relationships with all customer groups
Provide consistent and accurate communication with all related service providers, client, and customers.
Ensure compliance with all key performance indicators
Work with the UK JLL team on the re-use furniture demand process. Donate where possible charity items to AZ nominated charity and other local community charities
Distribute post customer satisfaction survey and report results for consolidated reporting for review by the account team
Attending Meeting room setups including ADHOC requests from the client
Warehouse stock control Checks
Management and allocation of desktop IT requests
Management and allocation of furniture maintenance requests
Creation and Implementation of Planned Furniture Maintenance Schedule
Coordinate Ad Hoc Furniture Changes and Warehoused items
Coordinate Small to Medium Internal & Campus Moves - JLL-Self delivery where possible
Manage supporting suppliers (technology, furniture, etc.)
Provide porterage service across the Portfolio as required
Ownership of customer requests generated from Admin Support role
Escalation Point for unresolved IT requests
Report any trends in breakages or SHE tickets.
Process all incoming customer requests from initiation to completion
Manage supporting all desktop IT requirements including spares management, faulty item replacement/disposal Process company purchases within client finance system
Ensure continuous client satisfaction
Ensure compliance with all key performance indicators
Smart locker master key request
Lab Furniture/IT audits (excluding scientific machinery)
Building Sensor maintenance
Monthly Stock checks at the off site warehouse.

Role / Responsibilities
In addition to providing the information listed above, the other responsibilities of this role include:
Ensure global occupancy guidelines are adhered to and always implemented.
Assists in BAU & Project moves with minimum downtime to the business [moves of
100]
Attends meetings for small projects and moves
Participates in regular scheduled PDR within the Southern JLL team
Identify opportunities of how to improve / innovate and optimise accommodation spaces for the client
Complete all mandatory training (JLL/AZ)
Ensure the site works van clean and fit for purpose
Completing rolling furniture checks
Ensuring a monthly furniture audit of the “highlighted site” is completed by the agreed SLA for the Monthly business review.

Interaction
To ensure accurate reporting of information, and foster critical relationships between various individuals and organizations, communication channels will exist with:
Southern JLL Team
Local FM operatives
AZ Clients
JLL Leadership

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amaz