Help Desk Support Analyst

Found in: Jooble UK C2 - 2 weeks ago


United Kingdom Strallen Consulting Full time

Are you customer service centric? Have knowledge of IFS systems? Keen to put your expertise to use in a remote (UK based) role? We want to hear from you

Our Client are an established IFS Partner who, due to growth, have an opportunity for a Help Desk Support Analyst to join their team.

Responsibilities:

  • Provide timely / effective support to clients addressing any issues or concerns that arise. This support may be pre or post implementations, upgrades, improvements or business as usual.
  • Monitor and respond to incoming issues and communications on the Service Desk and manage and take ownership of faults logged, through to completion
  • Troubleshoot / resolve system issues, working closely with the technical team to ensure prompt and effective resolution.
  • Conduct training sessions and create user guides to assist clients in maximising the benefits of the IFS system.

What you will need:

  • In-depth knowledge of IFS systems, including their functionalities, modules, and configuration options
  • Troubleshooting Skills: Proficiency in identifying and resolving issues within the IFS system
  • Strong customer service / communication / time management skills
  • Software Troubleshooting: Experience in troubleshooting software-related issues, identifying root causes, and implementing effective solutions



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