Help Desk Support Analyst
Found in: Jooble UK C2 - 2 weeks ago
Are you customer service centric? Have knowledge of IFS systems? Keen to put your expertise to use in a remote (UK based) role? We want to hear from you
Our Client are an established IFS Partner who, due to growth, have an opportunity for a Help Desk Support Analyst to join their team.
Responsibilities:
- Provide timely / effective support to clients addressing any issues or concerns that arise. This support may be pre or post implementations, upgrades, improvements or business as usual.
- Monitor and respond to incoming issues and communications on the Service Desk and manage and take ownership of faults logged, through to completion
- Troubleshoot / resolve system issues, working closely with the technical team to ensure prompt and effective resolution.
- Conduct training sessions and create user guides to assist clients in maximising the benefits of the IFS system.
What you will need:
- In-depth knowledge of IFS systems, including their functionalities, modules, and configuration options
- Troubleshooting Skills: Proficiency in identifying and resolving issues within the IFS system
- Strong customer service / communication / time management skills
- Software Troubleshooting: Experience in troubleshooting software-related issues, identifying root causes, and implementing effective solutions
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