IT Service Desk Analyst

1 month ago


United Kingdom Eden Scott Full time

Excellent opportunity for an IT Service Desk Analyst to join a prestigious Edinburgh organisation.

You will have commercial experience providing both 1st and 2nd line support for a wide range of areas and technologies including PCs, printers, applications, and systems.

Responsibilities:

  • Log, prioritise, and track Service Desk calls
  • Investigate, troubleshoot, and resolve calls
  • Provide updates to users on the progress of calls
  • Set up and management of various user accounts
  • Review and release quarantined emails
  • Support of remote homeworker installations
  • Creating and maintaining Service Desk documentation

Support of the following Tech:

  • Dell Laptops
  • Windows 11 OS
  • Microsoft Office 365
  • Two Factor authentication administration
  • IOS mobile devices
  • iManage Work10 document management software

Experience required:

  • Commercial IT Support/Service Desk experience, ideally within a Professional Services sector
  • Broad knowledge of IT, in particular, Microsoft OS and applications. Also good knowledge of all audio/visual technologies
  • Good communicator and diplomatic – able to communicate with non-IT staff in non-technical terms
  • A proactive approach to system security
  • Flexible approach to teamwork
  • A current drivers licence is preferable

Benefits:

  • Comprehensive flexible employee value proposition package including:
  • Generous contributory pension
  • 33 days holiday (option to purchase more)
  • Company Bonus
  • Private Medical Insurance
  • Structured Training and Development support programme



  • United Kingdom Leidos Full time

    Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation....

  • Service Desk Analyst

    4 weeks ago


    United Kingdom TVS Supply Chain Solutions Full time

    Enhance your Career with TVS Supply Chain Solutions We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1 st level support across our internal Customers and Colleagues, in terms of their IT...


  • United Kingdom WestSpring IT Ltd Full time

    Apprentice Technical Analyst at WestSpring IT We're WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way. Our team are the beating heart of the business, and our vibrant modern offices provide an...


  • United Kingdom AEJ Consulting Ltd Full time

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...


  • United Kingdom AEJ Consulting Ltd Full time

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...


  • United Kingdom AEJ Consulting Ltd Full time

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...


  • United Kingdom AEJ Consulting Ltd Full time

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...


  • United Kingdom AEJ Consulting Ltd Full time

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customers, you will manage cases efficiently and find effective resolutions to meet...


  • United Kingdom LMAX Group Full time

    The Junior Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of...


  • United Kingdom Workingmums Full time

    Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to be worked on a rotational...


  • United Kingdom Klickstarters Full time

    Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat We are a leading...


  • United Kingdom Leidos Full time

    At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our...


  • United Kingdom Willmott Dixon Full time

    Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...

  • Service Desk Analyst

    4 weeks ago


    United Kingdom Modern Networks Ltd Full time

    IT Services and IT Consulting Meet the hiring team Job Poster About the job About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including...


  • United Kingdom Gem Full time

    Welcome to Safeguard Global! Safeguard Global is …Global ! We help 1 5 00+ companies hire, manage, and pay employees in 17 0 + countries. You are all about work flexibility and making things happen, whether in the heart of a bustling city or tucked away in a serene countryside. • You’re a team player with a knack for seamless communication, whether...

  • Service Desk Manager

    1 month ago


    United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: service desk ITIL ITIL french dutch medical pharmaceutical Service Desk Manager - French and or Dutch speaking Job Description Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels  Duties: - Managing Service Desk activities, aligned with the general IT...

  • Service Desk Analyst

    4 weeks ago


    United Kingdom NCC Group Full time

    Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a...

  • Service Desk Analyst

    4 weeks ago


    United Kingdom NCC Group Full time

    Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a...

  • Service Desk Manager

    1 month ago


    United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: service desk ITIL ITIL french dutch medical pharmaceutical Service Desk Manager - French and or Dutch speaking Job Description Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels  Managing Service Desk activities, aligned with the general IT vision and...


  • United Kingdom Remote Worker Ltd Full time

    Ryder Reid Legal is looking to recruit an independent and hard working Service Desk Analyst to join one of our international law firm clients on a permanent, remote working basis. Our client will be looking for the ideal candidate to become an important part of their IT support team. This role will be working a 7am - 3pm shift. The general duties of the...