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Job Title: Customer Service Consultant - Motor Claims Target Start Date: Monday 29th July 2024 Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experience Location: Bournemouth Join our latest onboarding group and start your new career. Customer Service Consultant - Motor Claims: Due to growth we are excited to be expanding our dynamic First Notification Loss Team into our Bournemouth office As a crucial part of our team, you'll be the friendly voice our customer relies on. No prior insurance experience needed - just bring your enthusiasm to learn. Salary £24,100 increasing to £25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme. Enjoy a balanced work-life schedule with our 37.5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Plus, unlock the opportunity for additional flexibility, like a four-day workweek, upon completion of your probationary period. Part time opportunities are also available. The main responsibilities of the Customer Service Consultant - Motor Claims role are:
- Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full.
- Create a stress-free experience for our customers by speaking their language and resolving their concerns.
- Assist with the creation of new claims making sure we understand their needs.
- Handle enquires from our Brokers and Partners to make sure there's always progress after each interaction.
- Ensure claims are processed correctly (don't worry - we'll provide comprehensive training).
- Control claims expenditure, finding cost effective solutions to meet our customers needs.
- Skilfully manage challenging calls with professionalism and efficiency.
- Provide outstanding customer service, putting our customers at the forefront of everything we do.
- Identify potential fraud indicators and use questioning techniques to make informed decisions.
- Handle calls with consistently high standards
- Prior experience in customer service roles is beneficial but not essential - we value attitude and potential over experience.
- A genuine passion for delivering standout customer experiences.
- Resilience to tackle tough situations head on while maintaining a positive attitude.
- Adaptive communication skills, both verbal and written, with a knack for simplifying complex ideas.
- A hunger for learning in a fast paced environment.
- Team player mentality - you thrive when collaborating with others towards shared objectives.
- A can-do attitude and commitment to creating and welcoming inclusive team environment.