Senior IT Support Specialist
3 weeks ago
Senior IT Support Specialist/IT Senior User Support Specialist
A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.
Senior IT Support Specialist/IT Senior User Support Specialist
Responsibilities and Duties:
- Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage.
- All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person.
- Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on first contact.
- Provide regular updates to the requestor on their tickets regardless of progress made.
- Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear.
- Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution.
- Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support.
- Deputise for the senior IT Support Specialist/Lead during absences.
Qualifications & Experience:
- MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
- Windows 10
- Mobile Devices – iOS & Android
- Active Directory Users & Computers / Azure AD
- Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)
Desirable:
- Microsoft Exchange Administration Centre
- Microsoft 365 Admin Centre
- Manage Work
Senior IT Support Specialist/IT Senior User Support Specialist
-
Senior IT Support Specialist
3 weeks ago
London Area, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the team will provide...
-
Senior IT Support Specialist
1 week ago
London, United Kingdom DGH Recruitment Full timeJob Description Senior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the...
-
Senior IT Support Specialist
3 weeks ago
London, United Kingdom Dgh Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT...
-
Senior IT Support Specialist
3 weeks ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
3 weeks ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the team will provide...
-
Senior IT Support Specialist
2 weeks ago
London, United Kingdom DGH Recruitment Full timeJob DescriptionSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will...
-
Senior IT Support Specialist
1 week ago
London, United Kingdom Dgh Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT...
-
Senior IT Support Specialist
3 weeks ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the team will provide...
-
Senior Technology Support Analyst
1 month ago
London, United Kingdom Just IT Full timeSenior Technology Support Analyst (Hybrid) - ____________________ Location: Wood Street (Central London) **Salary**: £35,000 - £40,000 - ____________________ Are you an experienced IT Support Analyst looking for a next step in your career? We are currently working with a well-established accountancy in Central London, they are looking for a Senior...
-
Service Desk Specialist
4 weeks ago
London, United Kingdom Proactive IT Full time10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...
-
Pitch Specialist
5 days ago
London, United Kingdom Law Support Remote Work Freelance Full timeWe are currently recruiting for a leading US law firm in London to find them a Pitch Specialist to support the firm’s new business initiatives. The role will see you working as part of a global team, supporting new business growth. Working out of the London office, you will be involved in the full process of new business, from intelligence gathering to...
-
Senior Payroll Specialist
9 hours ago
London Area, United Kingdom Annapurna Full timeSenior Payroll SpecialistAbout the Role:As a Senior Payroll Specialist, you will be a key member of the People team, ensuring exceptional service delivery for payroll and benefits. You will be the subject matter expert (SME) for payroll in the UK and Ireland, responsible for:Overseeing all aspects of payroll, from processing to audits.Providing expert advice...
-
Senior Payroll Specialist
16 hours ago
London Area, United Kingdom Annapurna Full timeSenior Payroll SpecialistAbout the Role:As a Senior Payroll Specialist, you will be a key member of the People team, ensuring exceptional service delivery for payroll and benefits. You will be the subject matter expert (SME) for payroll in the UK and Ireland, responsible for:Overseeing all aspects of payroll, from processing to audits.Providing expert advice...
-
Senior Payroll Specialist
1 week ago
London Area, United Kingdom Swoop Recruitment Full timeAre you ready to be at the forefront of change and innovation in payroll management? This is not just a job; it's an opportunity to revolutionize the way payroll interacts with the business, driving process improvement, and reaping the benefits of advanced systems. As a Senior Payroll Specialist, you'll play a pivotal role in reshaping the relationship...
-
Senior Payroll Specialist
1 week ago
London Area, United Kingdom Swoop Recruitment Full timeAre you ready to be at the forefront of change and innovation in payroll management? This is not just a job; it's an opportunity to revolutionize the way payroll interacts with the business, driving process improvement, and reaping the benefits of advanced systems. As a Senior Payroll Specialist, you'll play a pivotal role in reshaping the relationship...
-
Senior Payroll Specialist
1 week ago
London Area, United Kingdom Swoop Recruitment Full timeAre you ready to be at the forefront of change and innovation in payroll management? This is not just a job; it's an opportunity to revolutionize the way payroll interacts with the business, driving process improvement, and reaping the benefits of advanced systems. As a Senior Payroll Specialist, you'll play a pivotal role in reshaping the relationship...
-
Senior Quality Assurance Specialist
4 weeks ago
London Area, United Kingdom BioTalent Full timeMyself and BioTalent have partnered up with a pioneering biotechnology company focused on developing novel cell and gene therapies, on their search for a Senior Clinical QA Specialist based at their London site.As a Senior Clinical QA Specialist you will be responsible for ensuring the integrity and compliance of clinical trial operations and provide...
-
Senior Quality Assurance Specialist
4 weeks ago
London Area, United Kingdom BioTalent Full timeMyself and BioTalent have partnered up with a pioneering biotechnology company focused on developing novel cell and gene therapies, on their search for a Senior Clinical QA Specialist based at their London site.As a Senior Clinical QA Specialist you will be responsible for ensuring the integrity and compliance of clinical trial operations and provide...
-
Senior Quality Assurance Specialist
4 weeks ago
London Area, United Kingdom BioTalent Full timeMyself and BioTalent have partnered up with a pioneering biotechnology company focused on developing novel cell and gene therapies, on their search for a Senior Clinical QA Specialist based at their London site. As a Senior Clinical QA Specialist you will be responsible for ensuring the integrity and compliance of clinical trial operations and provide...
-
Azure and Microsoft 365 Specialist
4 days ago
London Area, United Kingdom Micro IT Global Full timeAzure and Microsoft 365 Specialist Location: London, United Kingdom Company: Large Multinational Organisation Azure and Microsoft 365 Specialist About the Company: Our client, a large and renowned multinational organisation, is seeking a highly skilled and experienced Azure and Microsoft 365 Specialist. This role is based in their London office and...