Senior IT Support Specialist
3 weeks ago
Senior IT Support Specialist/IT Senior User Support Specialist
A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.
Senior IT Support Specialist/IT Senior User Support Specialist
Responsibilities and Duties:
- Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage.
- All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person.
- Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on first contact.
- Provide regular updates to the requestor on their tickets regardless of progress made.
- Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear.
- Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution.
- Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support.
- Deputise for the senior IT Support Specialist/Lead during absences.
Qualifications & Experience:
- MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
- Windows 10
- Mobile Devices – iOS & Android
- Active Directory Users & Computers / Azure AD
- Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)
Desirable:
- Microsoft Exchange Administration Centre
- Microsoft 365 Admin Centre
- Manage Work
Senior IT Support Specialist/IT Senior User Support Specialist
-
Senior IT Support Specialist
11 hours ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support SpecialistA fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
4 weeks ago
London, United Kingdom Dgh Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT...
-
Senior IT Support Specialist
4 weeks ago
London, United Kingdom DGH Recruitment Full timeJob DescriptionSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will...
-
Senior IT Support Specialist
3 weeks ago
London, United Kingdom Dgh Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT...
-
Senior IT Support Specialist
1 month ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
1 week ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
1 month ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the team will provide...
-
Senior IT Support Specialist
1 week ago
London,, UK, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
1 month ago
London, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the team will provide...
-
Senior IT Support Specialist
1 month ago
London Area, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
1 month ago
London Area, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
1 month ago
London Area, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis. Senior IT Support Specialist/IT Senior User Support Specialist Responsibilities and Duties: Primarily the team will provide...
-
Senior IT Support Specialist
1 month ago
London Area, United Kingdom DGH Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent basis.Senior IT Support Specialist/IT Senior User Support SpecialistResponsibilities and Duties:Primarily the team will provide remote...
-
Senior IT Support Specialist
5 days ago
City of London, Greater London, United Kingdom Dgh Recruitment Full timeSenior IT Support Specialist/IT Senior User Support Specialist Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. A fantastic opportunity has arisen for a Senior IT Support Specialist/IT Senior User Support Specialist to join our London based global law firm on a permanent...
-
Senior Infrastructure Specialist
3 days ago
London, United Kingdom Hays Specialist Recruitment Limited Full timeSenior Infrastructure Specialist Role Paying up to £48k with Excellent Benefits **Your new company**We are working with a Leading Public Sector Institution to recruit a Senior Infrastructure Specialist! **Your new role** The Senior Infrastructure Specialist Is an exciting role within the ILTS (IT, Library and Technical Services). You will take a lead role...
-
Senior Infrastructure Specialist
2 days ago
London, United Kingdom Hays Specialist Recruitment Limited Full timeSenior Infrastructure Specialist Role Paying up to £48k with Excellent Benefits **Your new company**We are working with a Leading Public Sector Institution to recruit a Senior Infrastructure Specialist! **Your new role** The Senior Infrastructure Specialist Is an exciting role within the ILTS (IT, Library and Technical Services). You will take a lead role...
-
Senior Technology Support Analyst
1 month ago
London, United Kingdom Just IT Full timeSenior Technology Support Analyst (Hybrid) - ____________________ Location: Wood Street (Central London) **Salary**: £35,000 - £40,000 - ____________________ Are you an experienced IT Support Analyst looking for a next step in your career? We are currently working with a well-established accountancy in Central London, they are looking for a Senior...
-
Senior Technology Support Specialist
3 days ago
London, United Kingdom Nuffield Health Full timeHEAD OFFICE Senior Technology Support Specialist Senior Regional Technology Support Specialist - Southwest/Wales/Bristol Hybrid Working - Regional (Gloucester / Cheltenham / Bristol) | Regional IT | Permanent | Full Time Competitive salary + Company Car / Car Allowance 37.5 Hours At Nuffield Health, everything we give our patients, members and customers...
-
Pitch Specialist
3 weeks ago
London, United Kingdom Law Support Remote Work Freelance Full timeWe are currently recruiting for a leading US law firm in London to find them a Pitch Specialist to support the firm’s new business initiatives. The role will see you working as part of a global team, supporting new business growth. Working out of the London office, you will be involved in the full process of new business, from intelligence gathering to...
-
Pitch Specialist
19 hours ago
London, UK, United Kingdom Law Support Full timeWe are currently recruiting for a leading US law firm in London to find them a Pitch Specialist to support the firm’s new business initiatives. The role will see you working as part of a global team, supporting new business growth. Working out of the London office, you will be involved in the full process of new business, from intelligence gathering to...