itil jobs in Manchester

OverviewWe’re looking for a proactive and technically astute ITSM Lead with deep expertise in IT Event Management and Monitoring to drive service reliability, visibility, and operational excellence. This role is pivotal in ensuring that IT services are continuously observed, analysed, and optimised to prevent disruptions and support business continuity....

A leading software company in Manchester is looking for a Service Analyst to join their Operations Department. The role involves collaborating with Service Managers to ensure service delivery adheres to standards. Responsibilities include problem-solving, report creation, and process improvements. Candidates should have experience in ITIL service management,...

National Highways is seeking a Lead Service Delivery Manager to strengthen our Digital Services capability. You will lead integrated service operations, drive continual improvement and work with senior stakeholders, suppliers and internal teams to ensure services meet business needs and deliver value.This hybrid role requires two days per week in the office...

EXL Service (UK) Ltd in Manchester is seeking a Team Manager to lead a high-performing Service Desk team. You will drive incident resolution, coach staff, and manage SLAs and KPIs while maintaining strong stakeholder relationships.This on-site role requires ITIL awareness, GDPR knowledge, and the ability to translate complex technical information for...

National Highways is recruiting a Lead Service Delivery Manager to strengthen ITIL service management across the corporate IT estate and operational environments. You will work with our Service Management provider, senior stakeholders and suppliers to drive quality, improvement and a superior customer experience.The role is hybrid with two days per week in...

EXL is recruiting a Team Manager to lead a Service Centre in Manchester, overseeing Service Desk analysts and coordinating with suppliers and internal stakeholders. You will ensure high-quality IT support, manage incidents, and drive continuous service improvements in a fast-changing energy services environment.The role requires strong people leadership,...

Sword Group in the United Kingdom is seeking a Senior Service Desk Analyst to take ownership of incidents and requests, providing senior technical support across managed services environments and guiding colleagues.You will maintain high-quality tickets, follow ITIL processes, and escalate where needed while delivering excellent customer outcomes. This role...

Release Analyst (SIAM) Location: Manchester Salary: £35,000 - £41,000 Due to the client we require someone to undergo SC clearance. We're seeking a Release Analyst to join a busy Service Management function, coordinating the successful delivery of releases across a complex, multi-supplier environment. Working closely with internal teams, third-party...

Service Desk Engineer (including Desktop Services) Manchester/Hybrid, 3 days in the office £30,000 to £35,400 Two Service Desk Engineers are required to join a highly regarded public sector organisation with an established and supportive IT team in Manchester. This is a great opportunity for someone who enjoys being hands-on with technology and working...

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex IT...

IT Support Engineer | Manchester | 6 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a...

About the job.Ready to make your application Please do read through the description at least once before clicking on Apply.As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are...

Our client, urgently needs a strong, 3rd line Support Engineer for their End User Support team. Requirements for 3rd line / Escalation Engineer * 3 to 5+ years’ experience in 3rd Line / Infrastructure support, preferably some time spent within an MSP environment. * Strong Microsoft 365, Entra ID and Azure knowledge. * Strong Windows Server,...

Service Catalogue Manager Rate: £500 per day INSIDE Location: Manchester | Hybrid (60% office / 40% remote) Contract Length: Feb 2027 Clearance Requirement: BPSS Eligible Your new company You will be joining a large-scale IT environment supporting the management and continuous improvement of IT service offerings. This opportunity is focused on...

Problem Analyst A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing...

Functional Consultant (Power Platform | Copilot Studio | D365) - Manchester (Hybrid) - £56k-59k+ benefits Permanent We are looking for someone to help shape the future of an enterprise level digital transformation programme in an expanding CRM team. If you’re passionate about Microsoft Dynamics 365, Power Platform and AI, enjoy solving business...

Infrastructure Analyst Liverpool or Manchester | Hybrid, 2 Days On-Site £50,000 An experienced Infrastructure Analyst is required for our legal client as they continue an ambitious technology transformation and infrastructure modernisation programme. This is an excellent opportunity to join a collaborative infrastructure team supporting a modern...

Job Title: Data Storage Solution Architect Duration: 6 months with possible extension Location: Mainly Working from home with occasional visits to Manchester (other locations may be considered) Rate: Up to £600 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data...

Are you an experienced Infrastructure Analyst looking for a varied role where you can work with modern technology, contribute to major transformation projects and take ownership of emerging technical workstreams? Opportunities exist in Liverpool or Manchester with hybrid working. We are a well-established, international professional services organisation...

2nd Line IT Support Engineer Manchester | Office-based Are you a technically strong 2nd Line IT Support Engineer looking for a role where you'll have genuine ownership of technical issues and play an active part in infrastructure change? We're looking for an experienced 2nd Line IT Support Engineer to join an established IT team supporting approximately...