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Customer Service Specialist
2 months ago
🌟 Join a fully remote UK based business committed to growth, integrity, and collaboration.
🌟 Highly supportive working environment with a focus on improving and learning new skills.
🌟 Impressive staff retention rates – people LOVE working here
Customer Care Agent
Monday - Friday
9am-5pm
We are seeking a dynamic Customer Support Agent for a prestigious client in the entertainment industry. This role would be 9 AM to 5PM, Monday to Friday and would be reporting into the Support Director. If you have a passion for delivering exceptional online customer support and are ready to join a vibrant team, we encourage you to apply.
What you’ll be doing:
As Customer Care Agent, you will be servicing multiple clients and delivering first-class customer service. We are looking for someone with a minimum of 2 years of experience in customer care supporting eCommerce platforms and digital products within a fast-paced environment. You will be working collaboratively with the wider team providing prompt, efficient and courteous customer service, answering customer enquiries and resolving issues.
Skills Needed:
- Experience in customer care supporting eCommerce platforms and digital products.
- Proficiency in customer support platforms tailored to both digital and physical product support (e.g. Shopify).
- Capable of managing multiple projects and client relationships simultaneously.
- Proficient use of customer support software platforms (e.g., Zendesk, Freshdesk).
- Great communication and interpersonal abilities written and verbal.
- Excellent organisational skills including prioritising work.
- Ability to successfully manage multiple incoming/outgoing communications
- across Slack, email etc.
- Awareness of and adherence to company Information Security policies, ensuring security training is up to date and applying best practice day to day.
- Knowledge of the book publishing industry or similar physical product sectors.
What’s in it for you?
💰 Salary up to £22,217.
🏠 Fully remote working in the UK.
🩺 Private Medical Care.
✈ 25 days holiday.
🌎 Work abroad 4 weeks per year.
💜 Employee Assistance Program.
😇 Life Insurance – 4 x your salary.
📚 Budget for training courses, learn new technologies.
📈 Personal development plan.
🤝 In-person meetup with your manager every 6 months.
🌞 Summer team BBQ social.
🎄 Christmas Party.
What next?
If this sounds like it could be a great fit for you, then please apply with your most up to date CV or email amber@adlib-recruitment.co.uk.
Please be aware that we are unable to offer sponsorship at this time and applicants must be based in the UK and have the right to work.
