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Senior Consultant

2 months ago

London Area, United Kingdom Bell Integration - Driving Digital Transformation Full time

We're hiring for a Senior Consultant (Service Catalogue) who will be responsible for the high-quality delivery of Consulting Services to our customers and works within a designated Practice area within the Delivery team.


Senior Consultants will work as part of a delivery team and be directed by senior delivery resources or will technically lead small/medium engagements.


The Senior Consultant will also demonstrate outstanding customer relationship skills and be able to work both on their own or as part of a larger project team. They will also be expected to mentor junior members of the team and contribute to the development to the ongoing development of the Consulting team.


Experience/Skills

  • Ability to multi-task across various functions and contexts.
  • Ability to interact with individuals at all levels
  • Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
  • Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
  • Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service.
  • Understanding of client expectations and ensure that the delivery of service content and style matches them.
  • Strong experience in building out and publishing a Service Catalogue in ServiceNow.
  • Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured.
  • Strong experience in defining Demand and Service Fulfilment Processes.


Additional Responsibilities:

  • Accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience.
  • Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the project.
  • Responsible for the design of the Service Catalogue that will be made widely available to users through ServiceNow.
  • Responsible for the definition of services, costs, SLA’s and data.
  • During the design phase, you will be responsible for performing due diligence and gap analysis on legacy information. You will then go on to create and develop the templates and workflows required for the Service Catalogue, performing value stream analysis for optimisation.
  • Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations. Management of training plans and training material required to support the Service Catalogue.
  • Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue, and then endure during the operation of the Service Catalogue.
  • Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date.
  • Work closely and collaboratively with all other Service Delivery personnel in order for the overall success of project delivery to our customer.


Why Join Bell

  • We prioritise internal development opportunities and offer access to our Udemy training platform
  • Competitive Salary
  • Flexible remote working and a supportive environment for varying personal circumstances
  • A diverse and inclusive work culture
  • Modern vibrant workplaces
  • Company pension
  • Private healthcare/dental care
  • Cycle to work scheme
  • And much more


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