Order Delivery Specialist

2 weeks ago

Swindon, United Kingdom BNP Paribas Full time
About the role

As an Order Delivery Specialist at Arval UK in Swindon, your role will be vital to coordinating the smooth transition once the vehicle has been ordered to the delivery of the new vehicle to the customer. In this exciting role, you will be managing and exceeding expectations through delivery of a quality service, while promoting our brand values.

As an Order Delivery Specialist you will be focused on authorising the delivery in a timely manner and arrange collection of the return vehicle. Within this role you will also be the 1st point of contact for dealers to keep both internal and external customers updated on any changes to their vehicle and delivery date.

You will need to demonstrate an ability to adapt, as well as competently completing core tasks.

These include: -

· Coordinating the delivery of the vehicle to the customer, using the LeaseLink system and Microsoft Outlook as well as calling customers on the phone.

· Ensure all customer information is correct and up to date

· Follow up on new vehicle orders in the pipeline chasing dealers for updates

· Making changes to the system where needed, such as date of delivery, customer address

· Working with the internal account managers to coordinate the process for the customer smoothly

· Provide support to manage queries and complaints, owning and resolving to ensure customer satisfaction

· Managing external suppliers

What’s In It For You?

As an Order Delivery Specialist you’ll be Pay Zone level A2 – with a salary of up to £22,620 plus bonus potential of £1,100 per annum

You will also enjoy the outstanding benefits including;

We operate a hybrid working option, which means you will be able to equally split your time between our office in Swindon and home once you are fully trained in the role. We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

With any role at Arval UK, we create a structured and appropriate personal development plan to offer support and opportunity for personal and professional growth.

About you

This is an ideal opportunity for someone who is a confident communicator, highly organised and incredibly customer focused.

To be successful in this role, you’ll need to be able to build relationships quickly with customers, internal stakeholders and suppliers. Delivering great customer service is key, you will be a team player who is computer literate with fantastic attention to detail.

You’ll also need to be able to plan and organise a very busy work schedule with deadlines both as an individual and as a team.

We’re committed to building and maintaining strong customer relationships. So to make this a success, we’ll look to you to take ownership, provide solutions and seek out process improvements.

Key Skills required:

· Previous customer service experience

· Strong administration skills

· Good verbal and written communication skills

· Ability to cope with varying workloads and pressure and support colleagues with the same

· Competent in Microsoft Office, especially Outlook, basic Word and Excel are also required

· Customer-focussed

· Excellent attention to detail

About us

We are a major European vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond
(Opens in a new tab)

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

Here’s a recent video we put together that shows life at Arval:

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