Account Director

2 days ago

England, United Kingdom ADLIB Recruitment | B Corp™ Full time

Account Director – Martech & CRM Implementation agency.

B Corp certified, award-winning agency with global clients.

Hybrid (1 day in the office) or fully remote.


We’re working with a leading CRM and Martech agency with a passion for delivering exceptional customer experiences for their clients. Their innovative solutions have helped them build a reputation as world-class agency. They are now looking for a talented Account Director (or Senior Account Manager looking for a step up) to work closely with a Client Lead and Client Services Director to plan and deliver groundbreaking CRM Implementations and Marketing Technology programmes for an exciting mix of global clients. Clients span a breadth of industry sectors from Higher Education to Financial Services and lots more.


What you’ll be doing:


As the Account Director, you will be responsible for leading the relationship with flagship accounts and ensuring that their marketing goals and objectives are met through large-scale digital transformation including CRM implementations and Martech. The Account Director will own, lead and manage day-to-day client strategies with a focus on impact. Some of your responsibilities:


  • Be proactive in spotting and surfacing opportunities for growth (incremental spend)
  • Support the Client Partner in the formulation of key account plans to drive the strategic
  • direction of the account
  • Develop and nurture key client relationships so we are a trusted and valued business
  • partner
  • Develop a good understanding of the client’s data and the technical solutions we
  • manage and deploy, and the value it drives
  • Working with the client stakeholders, Strategist, Delivery Lead and Strategic
  • Consultants, to develop a roadmap to achieve the client’s business goals; data,
  • technology and customer dialogue strategies
  • Review and understand client account and project profitability


Requirements:

  • Demonstrable experience in an Account Director role or similar, leading and managing CRM strategies, marketing programmes (or similar) activities and have experience with implementing complex technical solutions.
  • Ability to challenge eloquently to support client and agency objectives
  • Understanding of how technology and tools can support and enhance client activity
  • An understanding of “agency Agile” and associated tools & techniques
  • Confident with financials with a commercial outlook
  • Active interest in learning about the markets our clients operate in


What you’ll get in return:

  • B Corp certified with excellent reputation and longstanding client partnerships.
  • Salary in the range of £45-£55k depending on experience
  • Remote working or hybrid with one day a week in one of their office (South West or London preferable).
  • Performance-based bonuses
  • Opportunities for career progression within the company as they go through an exciting time of growth.
  • A dynamic and collaborative working environment
  • Regular training and development opportunities


Next steps:


If you are passionate about delivering exceptional customer experiences and have a proven track record in CRM or Marketing Technology focused agency, please apply right away.

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