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Web Application Support Analyst

2 months ago

United Kingdom Scott Merrick Full time

Web Applications Support Analyst – Live Systems


The Company & Opportunity:

Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on ‘Live Systems’, providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:

  • Work within specified service level agreements and advise on implementation of new technologies.
  • Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
  • Good documentation of issues, requests, and solutions within the ITSM system.
  • Contribute/ maintain the internal knowledge base & Identify process improvements.


Please Note: You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).


Technical skills & experience for the Web Applications Support Analyst role:

  • Minimum 5 years’ experience in supporting Web Applications, Linux/Windows systems, networks, software installation, troubleshooting, bash scripting, with the ability to analyse system logs.
  • Supporting ‘Live Applications’ Will be highly desirable.
  • Knowledge/ understanding of networking: standard internet protocols and ports, network monitoring and analysis tools.
  • Support of on-premise, cloud and hybrid infrastructure environments.
  • Experience/ knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
  • Familiarity with DevOps and Agile methodologies.
  • Experience of using SQL (Queries, Tables etc).
  • Previous experience of working in ITIL environments (Qualifications are a bonus).


The company offers a fully-remote working environment (occasional cliet site/office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum.


Please apply now for more information on the role: Web Applications Support Analyst – Live Systems.