Application and Database Analyst

2 months ago

United Kingdom Idox plc Full time

Application and Database Analyst

Local Government Software

Home Based, with occasion travel


About the role

Are you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for a smart technical specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division. As a Application and Database Analyst, you will be joining a tight knit team, delivering high-quality hosting solutions, ensuring service continuity and working hard to uphold customer satisfaction. We are particularly looking for someone with a background in local government systems and IT, who loves to stay at the forefront of technology, and who will excel in troubleshooting, and enhancing our client service.


We are seeking someone who understands the unique benefits and challenges of Hosting Services within the public sector market. If you have experience with Idox products and implementations, or similar products, please highlight this in your application, along with how your experience aligns with the job specifications below. Importantly, if you have a solid understanding of Local Government infrastructure and are eager to apply your skills in the private sector to advance your career, we are excited to hear from you and would love to have you on our team


Idox is committed to providing you with the mentoring and development necessary for your success, enabling you to leverage your expertise to support our customers effectively. In this role, you’ll engage in forward planning, enhance customer awareness, and deliver management information that aligns with Idox’s business strategy, goals, and objectives. You’ll also play a key role in maintaining business continuity and minimising downtime for our customers. We encourage you to share valuable insights and intelligence with the Group to drive continuous improvement.


Key responsibilities:


  • Cloud Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying applications in a cloud-hosted environment.
  • Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
  • Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment.
  • Incident Resolution Leadership: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
  • Database Administration: Provide proficient database administration and adeptly troubleshoot database-related issues.
  • Service Desk Collaboration: Work closely with the service desk team to provide robust support for Idox applications on hosted platforms.
  • Continuous Learning: Stay abreast of emerging technologies through continuous professional development.
  • Innovative Solutions Creation: Develop and implement innovative solutions to enhance the efficiency and proficiency of service provisioning
  • Information Security: Adherence to Idox policies and protocols.


To be successful, you should bring:

  • Discipline and Organisation: Exhibit strong discipline, organisational skills, and self-motivation to effectively manage tasks and responsibilities.
  • System Proficiency: Possess a proficient working knowledge of back-office and web-based systems, preferably gained from experience in local government settings.
  • Tech Enthusiasm: Show a genuine passion for technology and a strong eagerness to acquire new IT skills and terminology.
  • Customer-Centricity: Demonstrate outstanding customer service and communication skills, ensuring a positive client experience.
  • Scripting Expertise: Showcase a proven track record in creating scripts using languages such as SQL, PowerShell, Python, and VBS.
  • Web Technology Mastery: Have expertise in web technologies including Apache and IIS.
  • Database Proficiency: Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
  • Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
  • Troubleshooting Process: Showcase strong troubleshooting skills, with the ability to diagnose and resolve complex issues effectively.


Additional desirable skills:

  • IT Service Management: Experience with helpdesk tools within an ITIL environment
  • Networking Skills: Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams
  • Security Awareness: Knowledge of cybersecurity best practices and an understanding of security measures in cloud-hosted and on-premises environments
  • Monitoring and Analytics: Experience with monitoring tools (e.g., PRTG) to proactively identify and address issues
  • Project Management: Basic project management skills to coordinate tasks, timelines, and resources effectively, especially when working on customer onboarding projects
  • Soft Skills: Strong interpersonal skills, teamwork, adaptability, and the ability to work well under pressure, particularly in a fast-paced environment with changing priorities.

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