Application Support Analyst

1 month ago


United Kingdom RED10 Full time €41,000

Application Support / SQL / JIRA / ITIL

Perm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.

KEY SKILLS:

  • Excellent communication skills
  • Keen eye for detail
  • Experience with ITIL framework and JIRA Service Desk tool
  • Experience of User management tool
  • Some SQL or other Database scripting language skills

THE ROLE:

You will be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are met. You will escalate tickets to the relevant teams as necessary tracking the resolution and ensuring all stakeholders are kept informed and assigned tickets in a timely manner. You will carry out SQL configuration changes and run queries to assist in troubleshooting issues, produce reporting on Service Desk statistics as necessary while updating and maintain documents and procedures.

THE CANDIDATE:

The successful candidate will be a customer focused 1st / 2nd Line Application Support SME working within the financial services (preferably insurance) with excellent communication skills. You will have a key interest in cloud based technologies, experience with ITIL framework and JIRA Service Desk tool, ability to assess, prioritise and manage demand and work effectively independenty and as past of a small team. Technical experience of User management tool, SQL or other Database scripting language skills (Preferable) & PowerBI is ideal.

CLIENT SECTOR:

London Market insurance industry



  • United Kingdom Senior SOC Analyst Full time

    Senior SOC Analyst Derby (1 day a week onsite) Are you an experienced Senior SOC Analyst looking for an opportunity to lead and shape security operations in a dynamic, fast-paced environment? We are seeking a skilled cybersecurity professional to join a growing SOC team, where you'll play a critical role in safeguarding my client's assets and...


  • United Kingdom Senior SOC Analyst Full time

    Senior SOC Analyst Derby (1 day a week onsite) Are you an experienced Senior SOC Analyst looking for an opportunity to lead and shape security operations in a dynamic, fast-paced environment? We are seeking a skilled cybersecurity professional to join a growing SOC team, where you'll play a critical role in safeguarding my client's assets and...


  • United Kingdom Senior SOC Analyst Full time

    Senior SOC Analyst Derby (1 day a week onsite) Are you an experienced Senior SOC Analyst looking for an opportunity to lead and shape security operations in a dynamic, fast-paced environment? We are seeking a skilled cybersecurity professional to join a growing SOC team, where you'll play a critical role in safeguarding my client's assets and...


  • United Kingdom Auricoe Full time

    A well respected, high-growth organisation based in West London is looking for a highly motivated and resourceful IT Applications Analyst (Automation) to join their Data Automation Management team. The successful candidate will have experience in VBA, Power Automate or PowerShell with expertise in SharePoint and M365 applications. This is a hybrid role - 3...


  • United Kingdom The Ardonagh Group Full time

    Applications Analyst - ARD990621 - Home Based An exciting remote opportunity has arisen to join our IT Operations team as an Applications Analyst within the insurance market. There will also be project work collaborating with our new and existing business partners to achieve the optimum use of our Policy Administration System, Acturis, to ensure...


  • United Kingdom Hays Full time

    Prestigious opportunity within a pioneering technology team, for an experienced Application Support Engineer with knowledge of either the housing sector or delivering systems migrations. Dedicated to a large scale digital transformation and systems migration, this is a hybrid role with offices in Manchester and Merseyside. As one of our Applications...


  • United Kingdom Staffline Recruitment (ROI) Full time £65,000

    Job Title: ICT Application Support AnalystWe are seeking a highly skilled ICT Application Support Analyst to join our team at Staffline Recruitment (ROI). As a key member of our team, you will be responsible for providing technical support and assistance to our clients in the Dublin North area.Key Responsibilities:Provide technical support and assistance to...


  • United Kingdom Staffline Recruitment (ROI) Full time £65,000

    Job Title: ICT Application Support AnalystWe are seeking a highly skilled ICT Application Support Analyst to join our team at Staffline Recruitment (ROI). As a key member of our team, you will be responsible for providing technical support and assistance to our clients in the Dublin North area.Key Responsibilities:Provide technical support and assistance to...


  • United Kingdom Aquent Full time €292 - €323

    Job Title: Product Support Analyst Client Location: UK(Remote) Starting: Asap Pay Rate: £292-£323 per day(PAYE Inside IR35) The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and...


  • United Kingdom Idox plc Full time

    Application and Database AnalystLocal Government SoftwareHome Based, with occasion travelAbout the roleAre you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for a smart technical specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division. As a Application and...


  • United Kingdom Idox plc Full time

    Application and Database AnalystLocal Government SoftwareHome Based, with occasion travelAbout the roleAre you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for a smart technical specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division. As a Application and...


  • United Kingdom Aquent Full time €292 - €323

    Job Title: Product Support Analyst Client Location: UK(Remote) Starting: Asap Pay Rate: £292-£323 per day(PAYE Inside IR35) Duration: 12 months The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products...


  • United Kingdom Aquent Full time

    Job Title: Product Support AnalystClient Location: UK(Remote)Starting: AsapPay Rate: £292-£323 per day(PAYE Inside IR35)Duration: 12 monthsThe Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with...


  • United Kingdom Aquent Full time

    Job Title: Product Support AnalystClient Location: UK(Remote)Starting: AsapPay Rate: £292-£323 per day(PAYE Inside IR35)Duration: 12 monthsThe Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with...


  • United Kingdom Movement8 Full time

    IT Support Analyst – 2nd line, Windows, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be...


  • United Kingdom Movement8 Full time

    IT Support Analyst – 2nd line, Windows, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be...

  • IT Support Analyst

    2 weeks ago


    United Kingdom Sharp UK Full time

    IT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated...


  • United Kingdom Sherborne Talent Solutions Full time

    I am on the search for a talented and passionate individual to fulfill the role of Senior Support Analyst form my highly successful international client. You will be an integral part of the Client Support team, providing expert application support to clients across the UK and Europe. Your primary responsibilities will include troubleshooting and resolving...

  • Data analyst

    3 weeks ago


    United Kingdom Aquent Full time €326 - €365

    Job Title: Data Analyst Client Location: UK(Remote) Starting: Asap Pay Rate: £326-£365 per day(PAYE Inside IR35) Our client is seeking an analyst to contribute to large projects and leverage analytical skills to help deliver lasting impact on products. The candidate will support the creation of post mortem and root cause analysis which will be...


  • United Kingdom Sherborne Talent Solutions Full time

    Are you a passionate individual who prides themselves on giving a 1st class support service? Would you like to join a talented team to work in a fast-paced service desk environment? Would you like to work with a Microsoft AZURE hosting platform which has a mix of cloud and physical infrastructure so you can develop all aspects of technical support? If the...