Lead Operations Technician

3 weeks ago

Swansea, United Kingdom CPS Group (UK) Limited Full time

Job Title: Lead Operations Technician

Location: South Wales (Hybrid)

Salary: Up to £40,000 p/annum


CPS Group UK are recruiting a Lead Technician to join a leading organisation specialising in information and cyber security training. In this role, you will oversee a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.


Key Responsibilities:


  • Conduct remote and on-site assessments of venue networks and internet infrastructure.
  • Troubleshoot any network or internet issues during live events.
  • Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.
  • Assist Operations Technicians with technical queries.
  • Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.
  • Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.
  • Participate in the hiring and interviewing process for new technical staff.
  • Organize and oversee individual and team training sessions.
  • Ensure team members stay updated with the latest technology developments, in collaboration with internation teams.
  • Set and manage team KPIs and objectives.


Essential Skills & Experience:


  • Hands-on experience with installing and configuring computer networking equipment.
  • Previous experience in line management.
  • Strong troubleshooting skills in live environments.
  • Solid understanding of wired/wireless network concepts, hardware, and best practices.
  • Experience with network monitoring and traffic-shaping solutions.
  • Knowledge of intelligent routing protocols, IaaS/SaaS, and virtualization.


If interested, please contact Sam John (Senior Staffing Consultant) at CPS Group UK.


Email: Sjohn@cpsgroupuk.com

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