Lead Operations Technician

3 weeks ago

Swansea, United Kingdom CPS Group (UK) Limited Full time €40,000

Job Title: Lead Operations Technician

Location: South Wales (Hybrid)

Salary: Up to £40,000 p/annum

CPS Group UK are recruiting a Lead Technician to join a leading organisation specialising in information and cyber security training. In this role, you will oversee a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.

This is a fantastic opportunity for a Network Technician who is happy to travel across the UK and Europe, leading the successful delivery of events.

Key Responsibilities:

  • Conduct remote and on-site assessments of venue networks and internet infrastructure.
  • Troubleshoot any network or internet issues during live events.
  • Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.
  • Assist Operations Technicians with technical queries.
  • Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.
  • Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.
  • Participate in the hiring and interviewing process for new technical staff.
  • Organize and oversee individual and team training sessions.
  • Ensure team members stay updated with the latest technology developments, in collaboration with international teams.
  • Set and manage team KPIs and objectives.

Essential Skills & Experience:

  • Hands-on experience with installing and configuring computer networking equipment.
  • Previous experience in line management.
  • Strong troubleshooting skills for hardware and network issues in live events
  • Setting up and monitoring VLANs, Wi-Fi, and CISCO routers
  • Solid understanding of wired/wireless network concepts, hardware, and best practices.
  • Experience with network monitoring and traffic-shaping solutions.

Benefits:

  • Opportunity to travel Europe (100% expensed plus daily allowance)
  • Days back in lieu
  • BUPA cover
  • 33 Days annual leave

If interested, please contact Sam John (Senior Staffing Consultant) at CPS Group UK.

Email: Sjohn@cpsgroupuk.com

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