Business Operations Manager

2 weeks ago

Reading, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

Business Operations Manager

Contract - 6 months

Reading - Hybrid working

MBNL deliver the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three.


The Operational Services team is accountable for owning and relentlessly managing the delivery of operations and maintenance services by the supplier ecosystem to achieve agreed business outcome and performance targets set by EE/BT, Three and the MBNL Board

Reporting to the Head of Service Transformation and Delivery the Business Operations Manager is responsible for supporting the Operational Services function by directing the facilitation / coordination of budgeting, planning and supporting the organisation on governance forums.


What you will be doing:

  • Support the Operational Services management team to deliver the Operations plan.
  • Assist the Operational Services Management team to deliver continual service improvement.
  • Be responsible for integrating the shareholder roadmap into Operations plan.
  • Maintain the Operational Services templates.
  • Facilitate the MBNL AOP planning process.
  • Take ownership of the format and content for executive steerco reporting
  • Arrange governance forums collating information, inputs and outputs.
  • Support the Operational Services management in the setting and controlling of the Operational Services budget.
  • Identify and champion innovative and efficient reporting processes that are centred on the customer experience
  • Take the lead on Risk Management for the Operational Services teams.


What we are looking for:

  • Expert in use of Microsoft Office applications.
  • Demonstrable experience in Project Planning (including Resource, Time and Budget Planning)
  • Full understanding of project plans, dependencies, risk and issue management.
  • Experience of Prince2 or similar project management methodology
  • Experience coordinating projects in a fast-paced, technology-based industry environment.


Nice to have:

  • An understanding of mobile telecoms and the key players within the industry.
  • ITIL foundation certification (V3 or V4)
  • Relevant industry affiliation(s) that keeps role holder updated about latest trends and best practises

MBNL – building strength through inclusion.

At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.

We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.

MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

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