IT Service Desk Administrator: 12 Month Fixed Term Contract

Found in: Appcast UK C C2 - 3 weeks ago


Douglas, United Kingdom Zurich Insurance Full time
Location: Isle of Man
Closing date for applications: 17th April 2024

The opportunity:
We are actively looking for an IT Services Desk Administrator on a 12 month fixed term contract to provide expert first level help desk support for IT issues and service requests to internal Zurich staff and partners. You will be required to deliver excellent customer service experience and a high ´first call resolution´ in line with departmental service standards.

Key responsibilities:

Provide expert help desk support for IT incidents, problems and service requests related to IT services. Acts as representative of IT technical services to customers.
Carry out incident triage using the appropriate documentation, resolves incident tickets and/ or fulfils service requests, passing more complex incidents and requests to support.
Facilitates closure of incident ticket and service requests using the appropriate tools while meeting or exceeding defined service level expectations.
Ensure customer satisfaction by responding to incidents and Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.
Records incident and problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilise 2nd and 3rd level support resources.
Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
Must be able to provide clear, concise, information through written and verbal communications with a high customer focus.

Your skills and experience:

Good working knowledge of Word, Excel and Microsoft Outlook.
Experience in providing excellent customer service.
Ability to work as part of a team and equally on your own.
Good verbal and excellent written communication skills.
Good numeracy and analytical skills.
System & PC skills.
Decision making skills.
Attention to detail.

Who are we?
We are Zurich International Life

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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