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Head of Operations

2 months ago

Middlesbrough, United Kingdom Hawk 3 Talent Solutions Full time

Job Title: Head of Operations

Salary: Up to £75,000k

Location: 3 sites in Nort East and 1 in South East

Type: Permanent

We have a fantastic opportunity for a dynamic and experienced leader to guide our client’s operations across a variety of sectors. In this role, you will manage and optimise operational processes, enhance client satisfaction, and foster business growth. You will also lead and provide guidance to a team of managers, ensuring high performance and effective execution of strategic plan.

  • Provide strong leadership to the operational teams at the operational sites, fostering a culture of collaboration, accountability, and continuous improvement.
  • Develop and implement operational strategies to optimise productivity, streamline processes, and enhance overall efficiency.
  • The role requires strategic planning, leadership, and hands-on management to drive business performance and growth.
  • Drive quality improvements within the operational functions.
  • Ensure compliance with company policies, industry regulations, and safety standards across all operations.
  • Develop and execute cost-effective strategies to maximise revenue, minimise expenses, and achieve targeted profitability goals ultimately to deliver the set plan.
  • Collaborate with finance and senior management to work to set financial objectives and track key performance indicators (KPIs).
  • Oversee day-to-day operations managers at all sites, including production, inventory management, logistics, and quality control.
  • Ensure that production schedules are met efficiently while maintaining high standards of quality and safety.
  • Build and maintain strong relationships with key customers, understanding their requirements and aligning operational strategies to meet their needs.
  • Ensure that operational activities are aligned with customer satisfaction and service delivery goals.
  • Proactively address customer concerns or issues, striving to exceed expectations and enhance customer satisfaction.
  • Recruit, train, and develop a high-performing operational team, providing coaching, mentoring, and performance feedback as needed.
  • Foster a culture of learning and development, empowering employees to enhance their skills and capabilities.
  • Set performance goals and conduct performance reviews for the operations team.
  • Drive a culture of continuous improvement across operational sites, encouraging employees to identify opportunities for innovation.
  • Skills and experience soughtProven experience in operations management, preferably in a manufacturing or supply chain environment.
  • Strong financial acumen with previous P&L responsibility and experience in budgeting and financial analysis.
  • Demonstrated leadership skills with the ability to motivate and inspire teams to achieve results.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with employees, customers, and senior management.
  • Strategic thinker with a track record of developing and implementing successful operational strategies.
  • Familiarity with continuous improvement methodologies such as Lean Six Sigma is a plus.
  • Flexibility to travel between sites as needed.
  • Willingness to work extended hours or weekends when necessary to meet operational requirements.
  • Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.


  • Benefits:Competitive Salary and pension scheme with life assurance
  • 25 Days Holiday
  • Employee Assistance Programme supporting wellness with immediate access to:
  • GP consultation and second opinions
  • Mental health support
  • Financial and Legal support
  • Wellbeing and healthy living support
  • Subsidised canteen
  • Employee referral scheme with financial reward
  • Pass scheme (£100 to undertake training of your choice)
  • Professional Membership and Study Sponsorship



Closing date is 15th of January 2024


Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to maria.thorne@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future