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Service Owner

4 months ago

England, United Kingdom Cognizant Microsoft Business Group Full time

Cognizant

Microsoft Business Group


Service Owner

Remote role with visits to client site in Exeter around 1 to 2 times every fortnight.


Security Cleared or at least Security Cleared eligible (must have been a resident in the UK for at least the last 5 years)


Join a team of passionate thought leaders in a dynamic and collaborative environment


The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.


Why should you work at Microsoft Business Group?

  • Award Winning Business
  • and Award-Winning Microsoft Partner
  • Winning Databricks Partner
  • GitHub Partner
  • Native Organisation
  • International and Diverse teams
  • collaborative environment, where ideas and knowledge sharing are actively encouraged
  • Medical Insurance
  • Assistance Programme
  • Protection Cover
  • in Service Cover
  • Personal Pension Plan with enhanced employee contributions
  • Working and Working from Home
  • annual leave allowance
  • are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds


Job Description


A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement


At this role level, you will:

  • at scale and provide the connection between multidisciplinary business areas and stakeholders.
  • the necessary business processes are followed.
  • in the governance of the service, including acting as a point of escalation for the delivery teams.
  • the budget and allocate funding to areas of the service based on your decisions about priorities.
  • the benefits and performance of your service.
  • responsible for the successful operation and continuous improvement of the service.
  • to work with the customer and key stakeholders to align the service with the customer needs.
  • to work with the service offering Managers to develop a strategic plan and roadmap for the service.
  • with the service offering Managers, the service Owner is accountable to define key service metrics and reporting actions plans for improvement.
  • to identify opportunities to improve the service.
  • weekly, monthly and Quarterly service reviews.
  • Service Levels.


Experience required to apply for this role:


We are seeking a highly skilled and experienced Senior Delivery Manager to join our multinational corporation with a focus on excellence in delivery management.

The ideal candidate will bring a wealth of experience in IT service management, project stakeholder management, planning and delivery.

This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement in our delivery processes.


Essential Skills:


Experience: Senior Experience required

Required Skills: IT Service Management, Delivery Management and Project Stakeholder experience required Management Domain

Skills: Planning and Delivery


If you wish to apply kindly send your profile to christina.ioannidis@cognizant.com