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Contract Manager
3 months ago
Our Vision: Continue to be the leading UK mobile infrastructure services company.
Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.
We are at an exciting time in our company’s development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.
About the Role
The Contract Manager plays a critical role in the Cornerstone Sales & Commercial Team. The main purpose of the role is to deliver the successful execution and management of our power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts ensuring customer satisfaction, service level agreement (SLA) adherence, and revenue generation.
Key Responsibilities
- Manage a portfolio of active contracts for PaaS, IaaS, and CaaS solutions. Evaluate contract proposals and provide recommendations aligned to the business strategic priorities. Oversee contract implementation, ensuring all deliverables are met according to agreed timelines and specifications. Proactively monitor contract performance against SLAs and identify, manage and mitigate any potential risks and issues. Manage contract amendments and variations, ensuring compliance with company policies and legal requirements. Resolve disputes and manage contract modifications and renewals. Develop and implement strategies to optimize contract lifecycle management.
- Build strong relationships with key decision-makers at potential and existing customer accounts. Collaborate effectively with internal teams, including technical experts, New Business Managers and Strategic Account Leads to deliver successful outcomes for Cornerstone. Facilitate effective communication and collaboration among all parties involved in contract execution. Provide strategic guidance and support to senior leaders and customer stakeholders with regards to contract related matters.
- Maintain accurate contract documentation and ensure effective recordkeeping. Prepare regular reports on contract performance, revenue generation and customer satisfaction, conduct audits and assessments to ensure continuous improvement. Analyse contract data to identify trends, issues, and opportunities for improvements. Prepare and present detailed reports on contract performance, compliance and strategic initiatives.
- Ensure all contracts comply with relevant laws and regulations. Identify potential risks associated with contracts and implement mitigation strategies. Monitor contract performance and compliance, managing any issues that arise.
Skills and Knowledge
- Highly experienced in contract management, preferably within the telecommunications or technology sector.
- Proficient in contract management methodologies and best practices.
- Strong understanding of the mobile infrastructure landscape, ideally with experience in PaaS, IaaS, and CaaS solutions
- Excellent communication, presentation, and negotiation skills. Ability to build strong relationships and manage customer expectations effectively. Highly analytical and data-driven approach to business development activities. Self-motivated, results-oriented, and able to work independently with minimal supervision. Excellent time management and organizational skills.
What we offer
Competitive salary and an excellent bonus structure
30 days holiday
Competitive pension scheme
Hybrid working
Life insurance
Cycle to Work
Retail Discount
Competitive refer a friend scheme
Private Healthcare Insurance
Cornerstone was established in 2012 as a joint venture between Vodafone and Telefonica to consolidate their mobile network infrastructure into a single grid, thereby enabling ongoing efficiencies in network design, build and operations. We are now the leading UK mobile infrastructure services provider with over 15,000 sites owned and operated in the UK, with a further 5000 third party sites managed on behalf of our two main customers. Cornerstone generates in excess of £380m of revenue and £140m of EBITDA annually and has an estimated market cap of in excess of £3bn. Vantage Towers and VMO2 are the principal Shareholders.
If this role is of interest to you and you would like to find out more, please do apply with an up to date version of your CV.
